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  • Who is this report for?
    • Market Analysts
    • Product Managers
    • Customer Experience Specialists
    • Brand Strategists
    • Restaurant Managers
Customer Sentiment Analysis of Tim Hortons App and Service

Unlock Customer Insights: Tim Hortons Feedback Analysis

The reviews for the Tim Hortons app reflect a mixed customer sentiment. Many users appreciate the convenience, quick service, and overall functionality of the app, highlighting its value in providing deals and rewards. However, concerns have been raised about the quality of food and coffee, with some customers expressing dissatisfaction with high prices and poor service. Issues regarding app functionality, such as loading problems and lost points, also detract from the overall experience. While some users love the promotional offers, others desire more variety and frequent updates to the coupons. Overall, the sentiment indicates that improvements are needed in both the app experience and the quality of offerings to restore customer trust and satisfaction.

Source: Google Play Reviews of Tim Hortons

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Customer Feedback Analysis of Tim Hortons

Explore Tim Hortons app & service feedback analysis for insights on customer sentiment, app functionality, and product quality.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • always pre order for pick up. very quick and seamless

    Sentiment
    • Positive
    Content
    • Convenience
    Jul 06, 2025

  • I'm guessing every Tim Hortons is a little different to each other branch in comparison to other tim hortons. I'm giving 3 🌟 and the reason is if I make a purchase at the counter the employees seem to spit in the coffee☕️ I hope I'm wrong about this but also the tim hortons app shows I have 535 points. when I try to load page I'm ejected from the loading page or opens to a sign in or subscribe to the app and it shows 0 point balance and I need to be compensated for my lost points and profile.

    Sentiment
    • None
    Content
    • Customer Service
    Jul 05, 2025

  • Great way to save and snack at same time, great value all round

    Sentiment
    • Positive
    Content
    • Promotions And Deals
    Jul 05, 2025

  • love the app. easy to switch from redeeming or using points.

    Sentiment
    • Positive
    Content
    • Rewards And Points
    Jul 05, 2025

  • It's okay. The app usually functions, but the user experience is clunky and slow. The deals are occasionally good, so check them out. Prices at the restaurant are unfortunately getting too high so the deals don't feel like deals anymore.

    Sentiment
    • None
    Content
    • User Experience
    Jul 05, 2025

  • Tims is just kind of overall bad now. bad service, bad food, bad coffee. an empty shell of what was once an iconic Canadian brand. What used to be the first stop in every canadians road trip. Now awful, and no longer supported by me and my family.

    Sentiment
    • Negative
    Content
    • Product Quality
    Jul 04, 2025
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Sentiment Analysis (limited preview)
53 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tim Hortons based on online reviews collected from Google Play. The analysis helps Market Analysts, Product Managers, Customer Experience Specialists, Brand Strategists, Restaurant Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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