SurePayroll Feedback Analysis: Insightful Report for Businesses
SurePayroll receives mixed reviews from customers, with praise for customer service, ease of use, and payroll setup speed. However, there are concerns regarding onboarding difficulties, cancellation issues, and lack of support post-setup. Positive feedback highlights helpful representatives like Ethan and Courtney. Some clients appreciate the simplicity of the payroll process and the competitive pricing. SurePayroll stands out for its small business focus and responsive customer service.
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Payroll has never been so easy and to not have to file 941s and 940s our lifesaver. Just payroll company saves me a lot of time to be able to get back to work and do the things I need.
Sentiment
Positive
Content
Payroll Process
Mar 08, 2024
Very helpful
Very helpful. Make it seem pretty simple.
Sentiment
Positive
Content
Ease of Use
Mar 08, 2024
Very happy with SurePayroll!
The payroll process was very straightforward, the website is easy to understand and the employee support has been top notch! Specifically, Alexandria Goduto was great to work with, helping me get my profile set up and running, and Michael Albert did an excellent job of explaining the 401K process to me. 5 stars for the customer support team!
Sentiment
Positive
Content
Customer Service
Mar 08, 2024
Total newbie
Easy to navigate once you know where you're going. Tax IDs are confusing, I worked with my rep to enter the state IDs but I'm still getting warnings. My rep is helpful though so I'm not worried.
Sentiment
Positive
Content
Account Setup
Mar 04, 2024
Great payroll company
Great payroll company. I like the fact that you can actually talk to someone and get answers within a short amount of time. Unlike ADP, which caters to much larger companies, SurePayroll gives their small clients the same amount of attention. And their prices are much better than the larger payroll companies.
Sentiment
Positive
Content
Customer Service
Mar 04, 2024
Continued satisfaction
Surepayroll continues to provide convenient, satisfactory payroll services as I expected.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for SurePayroll based on online reviews collected from Trustpilot. The analysis helps Small Business Owners, Payroll Administrators, Human Resources Managers, Financial Analysts, Customer Service Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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