Dojo: Strong Customer Experience with Room for Improvement
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Dojo: Strong Customer Experience with Room for Improvement

Unlock Dojo's Customer Feedback Insights & Solutions

Dojo has received mixed reviews from customers, with a commendable average rating of 4.6 out of 5 on Trustpilot. Many users appreciate the fast onboarding experience, excellent customer service, and the efficiency of the card machines. Positive remarks highlight the helpfulness of representatives like Iain Hanson and Rhonda Sheard, who have significantly facilitated the setup process. However, some users express frustration regarding early termination fee reimbursements and communication issues with support. Additionally, a few customers raised concerns about aggressive sales tactics and billing discrepancies. Overall, while many find Dojo beneficial for their business needs, there are notable areas for improvement in customer support and communication.

Source: Trustpilot Reviews of Dojo is rated "Excellent" with 4.6 / 5

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Customer Feedback Analysis of Dojo is rated "Excellent" with 4.6 / 5

Explore our in-depth analysis of Dojo's customer feedback with a 4.6/5 Trustpilot rating. Uncover insights for improvement.

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Custom Date - Apr 26, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Great communication

    You were fantastic at explaining the benefits of Dojo in a simple, easy-to-understand way.

    Sentiment
    • Positive
    Content
    • Communication Issues
    Mar 21, 2025
  • Very helpful person and he done the…

    Very helpful person and he done the good price for our shop card terminal rates ‘Ren hafid ‘ many thanks for him

    Sentiment
    • Positive
    Content
    • Fees and Charges
    Mar 20, 2025
  • A few teething problems that were…

    A few teething problems that were sorted out by a call to the help line, but other than that all good…

    Sentiment
    • Positive
    Content
    • Technical Support
    Mar 16, 2025
  • Very good customer service and quick…

    Very good customer service and quick delivery

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 16, 2025
  • Great product

    Very easy to use and a lot great features that older machines don’t have.

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 06, 2025
  • Fantastic

    Fantastic, quick and easy. Great feature to tap an iPhone.

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 03, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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