Dojo: Strong Customer Experience with Room for Improvement
  • 78 users bookmarked
  • Who is this report for?
    • Customer Service Managers
    • Product Managers
    • Business Owners
    • Marketing Professionals
    • Sales Managers
Dojo: Strong Customer Experience with Room for Improvement

Unlock Dojo's Customer Feedback Insights & Solutions

Dojo has received mixed reviews from customers, with a commendable average rating of 4.6 out of 5 on Trustpilot. Many users appreciate the fast onboarding experience, excellent customer service, and the efficiency of the card machines. Positive remarks highlight the helpfulness of representatives like Iain Hanson and Rhonda Sheard, who have significantly facilitated the setup process. However, some users express frustration regarding early termination fee reimbursements and communication issues with support. Additionally, a few customers raised concerns about aggressive sales tactics and billing discrepancies. Overall, while many find Dojo beneficial for their business needs, there are notable areas for improvement in customer support and communication.

Source: Trustpilot Reviews of Dojo is rated "Excellent" with 4.6 / 5

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Dojo is rated "Excellent" with 4.6 / 5

Explore our in-depth analysis of Dojo's customer feedback with a 4.6/5 Trustpilot rating. Uncover insights for improvement.

Custom Date - Apr 26, 2025
Featured Content
  • Great communication

    You were fantastic at explaining the benefits of Dojo in a simple, easy-to-understand way.

    Sentiment
    • Positive
    Content
    • Communication Issues
    Mar 21, 2025
  • Very helpful person and he done the…

    Very helpful person and he done the good price for our shop card terminal rates ‘Ren hafid ‘ many thanks for him

    Sentiment
    • Positive
    Content
    • Fees and Charges
    Mar 20, 2025
  • A few teething problems that were…

    A few teething problems that were sorted out by a call to the help line, but other than that all good…

    Sentiment
    • Positive
    Content
    • Technical Support
    Mar 16, 2025
  • Very good customer service and quick…

    Very good customer service and quick delivery

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 16, 2025
  • Great product

    Very easy to use and a lot great features that older machines don’t have.

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 06, 2025
  • Fantastic

    Fantastic, quick and easy. Great feature to tap an iPhone.

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 03, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Trustpilot and many other platforms.

  1. Trustpilot Reviews 77
  2. Trustpilot Reviews 72
  3. Trustpilot Reviews 82
How Kimola Works?
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Dojo is rated "Excellent" with 4.6 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Business Owners, Marketing Professionals, Sales Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.