Dojo has received mixed reviews from customers, with a commendable average rating of 4.6 out of 5 on Trustpilot. Many users appreciate the fast onboarding experience, excellent customer service, and the efficiency of the card machines. Positive remarks highlight the helpfulness of representatives like Iain Hanson and Rhonda Sheard, who have significantly facilitated the setup process. However, some users express frustration regarding early termination fee reimbursements and communication issues with support. Additionally, a few customers raised concerns about aggressive sales tactics and billing discrepancies. Overall, while many find Dojo beneficial for their business needs, there are notable areas for improvement in customer support and communication.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Dojo is rated "Excellent" with 4.6 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Business Owners, Marketing Professionals, Sales Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
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Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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Summaries
SWOT Analysis
Buyer Personas
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