FreshBooks: Mixed Reviews Highlighting Ease of Use and Customer Service Challenges
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FreshBooks: Mixed Reviews Highlighting Ease of Use and Customer Service Challenges

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FreshBooks receives mixed reviews with customers praising its ease of use and helpful customer service, while others report issues such as lost data, payment processing delays, and challenges in canceling subscriptions. Positive feedback highlights efficient invoicing, knowledgeable support staff like Shaq Ali, and ease of setup. However, negative reviews mention problems with invoice saving, lack of specific accounting features, and difficulty in canceling accounts. Despite some users experiencing frustration with FreshBooks, others find it to be a valuable tool for managing accounting tasks.

Source: Trustpilot Reviews of FreshBooks 

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Customer Feedback Analysis of FreshBooks 

Uncover insights from FreshBooks reviews on ease of use, customer service challenges, and more in our analysis report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Quick and Helpful Supprort

    Our Raj - Account Manager was really helpful in supporting us to address all the problems regarding to our payments. A great experience with Freshbook team

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Sep 15, 2023
  • Cornwall

    It was easy to talk and discuss things, look forward to another call in a couple of weeks.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Sep 12, 2023
  • Call with Michael

    Michael was patient,attentive and keen to ensure I understood how the software works.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Aug 31, 2023
  • Excellent Service

    Excellent service provided by Connor and very helpful. FreshBooks is a fantastic product.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Aug 02, 2023
  • Thanks Josh for showing me around Fresh…

    Thanks Josh for showing me around Fresh books and for your honest opinion, happy with the service so far!

    Sentiment
    • Positive
    Content
    • Account Management
    Jul 20, 2023
  • Very simple and intuitive invoicing…

    Very simple and intuitive invoicing software, the best one I’ve tried

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jul 19, 2023
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Sentiment Analysis (limited preview)
27 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FreshBooks  based on online reviews collected from Trustpilot. The analysis helps Accountants, Small Business Owners, Financial Analysts, Bookkeepers, Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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