FreshBooks: Mixed Reviews Highlighting Ease of Use and Customer Service Challenges
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FreshBooks: Mixed Reviews Highlighting Ease of Use and Customer Service Challenges

FreshBooks receives mixed reviews with customers praising its ease of use and helpful customer service, while others report issues such as lost data, payment processing delays, and challenges in canceling subscriptions. Positive feedback highlights efficient invoicing, knowledgeable support staff like Shaq Ali, and ease of setup. However, negative reviews mention problems with invoice saving, lack of specific accounting features, and difficulty in canceling accounts. Despite some users experiencing frustration with FreshBooks, others find it to be a valuable tool for managing accounting tasks.

Best for
  • Accountants
  • Small Business Owners
  • Financial Analysts
  • Bookkeepers
  • Entrepreneurs

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Custom Date - Apr 19, 2024
Featured Content
  • Quick and Helpful Supprort

    Our Raj - Account Manager was really helpful in supporting us to address all the problems regarding to our payments. A great experience with Freshbook team

    • Positive
    • Customer Support Experience
    Sep 15, 2023
  • Cornwall

    It was easy to talk and discuss things, look forward to another call in a couple of weeks.

    • Positive
    • Customer Support Experience
    Sep 12, 2023
  • Call with Michael

    Michael was patient,attentive and keen to ensure I understood how the software works.

    • Positive
    • Customer Support Experience
    Aug 31, 2023
  • Excellent Service

    Excellent service provided by Connor and very helpful. FreshBooks is a fantastic product.

    • Positive
    • Customer Support Experience
    Aug 02, 2023
  • Thanks Josh for showing me around Fresh…

    Thanks Josh for showing me around Fresh books and for your honest opinion, happy with the service so far!

    • Positive
    • Account Management
    Jul 20, 2023
  • Very simple and intuitive invoicing…

    Very simple and intuitive invoicing software, the best one I’ve tried

    • Positive
    • Ease of Use
    Jul 19, 2023
  • See All Reviews
Sentiment Analysis
27 Net Promoter
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for FreshBooks  based on online reviews collected from Trustpilot. The analysis helps Accountants, Small Business Owners, Financial Analysts, Bookkeepers, Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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