Mixed Reviews: Location & Staff Positives, Cleanliness & Noise Concerns
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Mixed Reviews: Location & Staff Positives, Cleanliness & Noise Concerns

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1201 13th St NW, Washington, DC 20005, United States

Mixed reviews for Comfort Inn Downtown DC/Convention Center. Guests highlighted the convenient location, friendly staff, and decent breakfast. However, issues with cleanliness, room size, noise levels, and outdated facilities were also mentioned. Specific mentions of helpful staff members like Nashara and Mario were noted. Some guests experienced problems like mice in the room, low power voltage, and uncomfortable furniture. Overall, the hotel's strong points include proximity to the convention center and local attractions, as well as secure parking options.

Source: Google Business Reviews of Comfort Inn Downtown DC/Convention

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Customer Feedback Analysis of Comfort Inn Downtown DC/Convention

Uncover the real guest experience at Comfort Inn Downtown DC with our detailed feedback analysis. Optimize your service with insights.

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  • Was staying with my friend at this hotel Mario the overnight person was very helpful A+ service.

    Sentiment
    • Positive
    Content
    • Hotel Staff and Service

  • The room hospitality and Breakfast was great..What we experienced in the bathroom was blood under the toilet seat and there was a lady across from our window view laying in the bed the whole time

    Sentiment
    • None
    Content
    • Room Cleanliness and Sanitation

  • So run down. The curtains were dirty, brown old carpet and an upholstered chair that looked 20 years old. The cleaning staff is doing their best, but there was a disgusting smell coming from the sink in the tiny bathroom. The hotel and all others around were sold out or I would not have stayed. I have itchy bug bites appearing the day after my stay—characteristic of bedbugs. Staff was nice, but I couldn’t wait to get out of there.

    Sentiment
    • Negative
    Content
    • Room Condition and Maintenance

  • Nice person Mario front desk helped a lot

    Sentiment
    • Positive
    Content
    • Hotel Staff and Service

  • When a local competitor had system blackouts and refused to assist, we saw this hotel was still taking reservations. We were helped by Mario and received fantastic service.

    Sentiment
    • Positive
    Content
    • Hotel Staff and Service

  • Clean, secure and a great place to stay within walking distance of monuments and the staff was awesome! I highly recommend this hotel!

    Sentiment
    • Positive
    Content
    • Hotel Staff and Service
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Sentiment Analysis (limited preview)
46 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Comfort Inn Downtown DC/Convention Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Facility Maintenance Managers, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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