Mixed Reviews: Motto by Hilton Washington DC City Center
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Mixed Reviews: Motto by Hilton Washington DC City Center

627 H St NW, Washington, DC 20001, United States

Mixed reviews for Motto by Hilton Washington DC City Center. Guests appreciate the convenient location, cleanliness, friendly staff, and safety measures. However, complaints about room size, noise, construction, lack of amenities like fridges, and issues with reservations were common.

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Featured Content
  • Great location and accommodating staff. The room was clean but pretty small/tight.

    Sentiment
    • Positive
    Content
    • Room Size and Amenities
  • AMAZING SERVICE FROM STAFF!! Everyone was friendly and accommodating. The rooms are very very small (smaller than downtown Toronto, I wish I'd checked the square footage) and the walls are thin. It was really hard to get to bed, as DC is a booming area, and we heard a lot of fighting and police cars all hours of the night.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Very small rooms but clean and good quality. Rooftop bar view excellent. No coffee in room, no coffee in lobby, had to descend to lobby to gain access to go up to rooftop bar to buy coffee. As a minimum there should be complimentary coffee in the lobby.

    Sentiment
    • Positive
    Content
    • Room Size and Amenities
  • Nothing to complain about...awesome roof top bar...drinks were on point... clean and very bussy...

    Sentiment
    • Positive
    Content
    • Food and Beverage Experience
  • Great customer service front office personnel Haroch and Jess is the best friendly fast efficient what you need in the heart of the city. They take great care of me every time I come to the city to stay as a season ticket member for Wizards games.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • If you're going to charge more than $400-$300 a night during spring break or convention weeks, and your restaurant is closed down, you'd better start investing in some double pane windows, because it is too noisy outside and the cheap noise machines do not help. I'm up at 1 am because of the noise. Also, the pillows better not be lumpy, and yet they are. Convenient location to the convention center however, and the hotel staff is friendly. Totally overpriced.

    Sentiment
    • None
    Content
    • Noise Levels
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Motto by Hilton Washington DC City Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Tourism Industry Consultants, Real Estate Investors to discover insights into what people love, dislike, and need.

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