Mixed Reviews for Lenskart: Quality Praised, Service Criticized
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Lenskart Feedback Report: Insightful Analysis Revealed

Mixed Reviews for Lenskart: Quality Praised, Service Criticized

The reviews for Lenskart are mixed, with some praising the quality and service while others complain about inaccurate prescriptions, poor customer service, and misleading warranty claims. Customers appreciate friendly staff, but issues like sizing discrepancies and redirecting to the wrong app version are common concerns. Despite positive feedback on product quality and helpful staff, negative experiences with pricing, sizing, and customer service are prevalent.

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  • Customer Experience Analysts
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  • E-commerce Strategists
  • Opticians and Eyewear Professionals

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I am not satisfied with your product the specs is not of my faces size it is quite loose for me. Before purchasing it was of perfect size when I brought it home it loose for me 😞 sorry but it is unfair and when I went to your store they said it only the same they lied

    Sentiment
    • Negative
    Content
    • Product Quality
    Jun 12, 2024

  • Worst experience! As per local store staff they don't have any accountability for service and quality! As per them customer can do any thing or report anyone but they can't serve customer in given time or quality.....

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 12, 2024

  • Now the lenskart is charging almost double the prices for each pair. Not liked it.

    Sentiment
    • Negative
    Content
    • Pricing
    Jun 12, 2024

  • Waste . They tell scratch resistant and 1 year warranty by costing extra bucks. Later they qoute it as not applicable subject to wear and tear usage. If that is the case why paying it for scratch resistant. Zero star

    Sentiment
    • Negative
    Content
    • Product Quality
    Jun 12, 2024

  • When company grows giant, They think one or two customers doesn't makes a difference in their revenue. This guys are at times monopolies by talking sweet. But their customer service has became worst. They are not ready to do hand to hand replacement of product, where they are bringing policies in place. They provided me wrong power specs, with very cheap quality of frame. If I will go to consumer court for deficiency of product impacting red and watery eyes with headache after put it on.

    Sentiment
    • Negative
    Content
    • Product Quality
    Jun 12, 2024

  • I wanted to get Glasses from Lenskart had been a Regular Customer. I have been living in Kuwait however I have a few relatives coming from India to Kuwait so I thought of ordering it Online. But the App keeps Redirecting me to UAE Application even though I don't want the UAE one. I tried contacting the Customer care but the person who answers it let's me know it's the wrong number and it's OLA not Lenskart. Note it, its from the official app. So what do u actually want me to do about this issue

    Sentiment
    • Negative
    Content
    • Online Ordering Experience
    Jun 11, 2024
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Lenskart : Eyeglasses & More based on online reviews collected from Google Play. The analysis helps Retail Managers, Customer Experience Analysts, Market Researchers, E-commerce Strategists, Opticians and Eyewear Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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