Fashion Nova's app receives mixed reviews with customers praising the easy navigation and stylish clothing but expressing frustration over issues like delayed orders, sizing discrepancies, and poor customer service. Many customers report problems with refunds and returns, with some feeling misled by the return policy. Despite positive comments on colors and quality, concerns about stock availability and order management persist.
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CANNOT CANCEL OR EDIT ORDER EVEN WITHIN THE FIRST 5 MINS OF PURCHASE I HATE THIS STUPID APP ITS A SCAM
Customer care never got back to me about one. My refund will be received absolutely terrible.
I have returned two different packages that I received from them since January of 2024 and have yet to receive a refund for either order. I have emailed them but they only have automated responses that tell you to send the same thing over and over and you never get to speak to a real person only emails that take forever. This is the worst customer service that I have ever received from any business anywhere 0/10
I give this app a three in my opinion, i feel every clothing I click on its outta stock or not in my size⌠which it not being my size is reasonable but everything outta stock is crazy!.. & insane they seem to never stock but their clothing is great⌠I just donât understand how everything thatâs cute is outta stock????
Donât use this service, if you try to return an item they will not give you your money back; they will charge you for the return and then give you a gift card worth less than what you bought, they will also not give you any prior warning of this happening while you are returning a package so at your discretion do not use this service.
I have been shopping with this company fir a while and I never had any problems till now! Package never came and I never was refund the amount back into my account! Package was lost! They new package was lost still never got a refund but put ten dollars on my account as a gift card like no give me the full amount of what i purchased!
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