Fashion Nova App Review Summary
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Fashion Nova App Feedback Analysis: Key Insights Revealed

Fashion Nova App Review Summary

Fashion Nova's app receives mixed reviews with customers praising the easy navigation and stylish clothing but expressing frustration over issues like delayed orders, sizing discrepancies, and poor customer service. Many customers report problems with refunds and returns, with some feeling misled by the return policy. Despite positive comments on colors and quality, concerns about stock availability and order management persist.

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  • Retail Managers
  • Fashion Designers
  • E-commerce Specialists
  • Market Researchers
  • Customer Experience Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • HORRIBLE

    CANNOT CANCEL OR EDIT ORDER EVEN WITHIN THE FIRST 5 MINS OF PURCHASE I HATE THIS STUPID APP ITS A SCAM

    Sentiment
    • Negative
    Content
    • App User Experience
    Apr 26, 2024
  • Never received my refund

    Customer care never got back to me about one. My refund will be received absolutely terrible.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 26, 2024
  • No customer service

    I have returned two different packages that I received from them since January of 2024 and have yet to receive a refund for either order. I have emailed them but they only have automated responses that tell you to send the same thing over and over and you never get to speak to a real person only emails that take forever. This is the worst customer service that I have ever received from any business anywhere 0/10

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 24, 2024
  • my review! count yo days fashion nova!!!

    I give this app a three in my opinion, i feel every clothing I click on its outta stock or not in my size… which it not being my size is reasonable but everything outta stock is crazy!.. & insane they seem to never stock but their clothing is great… I just don’t understand how everything that’s cute is outta stock????

    Sentiment
    • None
    Content
    • Product Sizing and Availability
    Apr 21, 2024
  • They will not refund you- Do not use

    Don’t use this service, if you try to return an item they will not give you your money back; they will charge you for the return and then give you a gift card worth less than what you bought, they will also not give you any prior warning of this happening while you are returning a package so at your discretion do not use this service.

    Sentiment
    • Negative
    Content
    • Refund and Return Policy
    Apr 18, 2024
  • Shipment never came!

    I have been shopping with this company fir a while and I never had any problems till now! Package never came and I never was refund the amount back into my account! Package was lost! They new package was lost still never got a refund but put ten dollars on my account as a gift card like no give me the full amount of what i purchased!

    Sentiment
    • Negative
    Content
    • Refund and Return Policy
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Fashion Nova based on online reviews collected from App Store. The analysis helps Retail Managers, Fashion Designers, E-commerce Specialists, Market Researchers, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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