Mixed Reviews for Binoid CBD: Quality Products but Concerns Over Shipping and Customer Service
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In-depth Binoid CBD Customer Feedback Analysis Report

Mixed Reviews for Binoid CBD: Quality Products but Concerns Over Shipping and Customer Service

Binoid CBD receives mixed reviews with customers praising product quality but complaining about slow shipping, poor customer service, and issues with orders. Some customers experienced delays, incorrect products, and difficulties obtaining refunds, leading to dissatisfaction. Despite positive feedback on product effectiveness and selection, concerns about pricing and shipping times persist. Trust and customer service are key areas needing improvement for Binoid CBD.

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Custom Date - Apr 17, 2024
Featured Content
  • The products are good if they function

    The products are good if they function. Unfortunately 2 out of 6 of my disposables did not work and after a few back and forth with binoid realized it was more a hassle to replace them worth. So I decide instead to order a couple of vapes I had previously ordered and worked good. Payed full price and extra $10 for Priority Mail (2-3 days). Four days later look up the tracking and they still have not processed the order at USPS and they mailed it ground. I contact them and they tell me to come back tomorrow if it does not arrive. I explained the shipping method can't change during transit and they still mailed it wrong. I get told they will give me $9 store credit for the mistake. Keep the $10. I will go somewhere that wants my business.

    Sentiment
    • None
    Content
    • Customer Service
    Mar 05, 2024
  • First time customer

    First time customer, and I love this product. Prices weren't bad and shipping only took 3 days! Will be purchasing again!!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Dec 30, 2023
  • Binoid is the best site out

    Binoid is the best site out . Thay have a wide selection of thc/cbd products an always ship on time .there great

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 28, 2023
  • Great Products

    Great Products. Binoid is legit. Products delivered fast and preform as advertised!

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 24, 2023
  • Trash company

    Trash company. Not good product. Just fake.. never refunded for delivery.horrible would never recommend

    Sentiment
    • Negative
    Content
    • Product Quality
    Aug 08, 2023
  • Lost package and slow customer service…

    Lost package and slow customer service to solve issue. Overall bad experience. They do use USPS.

    Sentiment
    • Negative
    Content
    • Shipping Experience
    Jul 08, 2023
  • See All Reviews
Sentiment Analysis
-12 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Binoid CBD  based on online reviews collected from Trustpilot. The analysis helps Retail Business Owners, Product Managers, Customer Service Trainers, Market Researchers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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