Lenskartapp and company receive mixed reviews with complaints about poor service, incorrect orders, and lack of customer support. Users praise the product quality and variety but express frustration with app functionality and service issues. Some mention data security concerns and difficulty in resolving account issues. While some customers appreciate the pricing and product range, others highlight the need for better customer service and transparency in operations.
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Good UI,but a suggestion is PLEASE discard the notification stick bar.It is irritating.I am not buying goggles everyday nor I think anyone does so it becomes irritating.fix it please.other than that pretty nice experience overall
Sentiment
Positive
Content
App Experience
May 12, 2024
free membership ke chakkar mei mat aana mere se rs 49 charge kar rha h abhi free ka bol kar
Sentiment
Negative
Content
Pricing and Value
May 12, 2024
Not even deserve 1 star. Pathetic service by lenskart. Work on your service first and then sell. 3 Rd class service.
Sentiment
Negative
Content
Customer Service
May 12, 2024
Really good collection of products at reasonable rates. Terrible customer support interface. Weak data security/privacy system. Staff will log into your account using the store tablet and won't even bother logging out. I've seen my account had been compromised earlier as someone else had accessed it and modified it. I've reclaimed it but now if I want to raise a ticket about issues faced in the app, there's no option at all. Absolutely useless in that regard.
Sentiment
None
Content
Data Security and Privacy
May 12, 2024
overpriced specs, with no customer care, or automated by machines as advertised, got scratches on new lenses
Sentiment
Negative
Content
Product Quality
May 12, 2024
They dont respond to your queries. No contact no. where u may reach to a person and talk. Misguide you at shop and you cant buy online , just a waste of time app and company.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Lenskart : Eyeglasses & More based on online reviews collected from Google Play. The analysis helps Market Strategists, Product Managers, Customer Experience Officers, E-commerce Specialists, Data Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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