Review Analysis of the bigbasket Grocery App: Mixed Feedback and Service Issues
  • 71 users bookmarked
  • Who is this report for?
    • Retail Managers
    • Product Managers
    • Customer Service Directors
    • Market Analysts
    • E-commerce Strategists
Review Analysis of the bigbasket Grocery App: Mixed Feedback and Service Issues

Unveil the Customer Sentiment: bigbasket App Review Analysis

The online reviews for the 'bigbasket: 10 min Grocery App' reflect a divided user experience. Several users praise the app for its convenience and good service, highlighting its quick delivery and quality products. However, a significant number of reviews express dissatisfaction, citing issues such as delayed deliveries, poor customer service, and product availability problems. Users complain about receiving damaged products, cancellations of orders, and a lack of effective customer support. Comparisons with competitors like Amazon Fresh highlight the need for bigbasket to improve its service to retain customers. Overall, while some users appreciate the app, many report serious issues that could deter potential users. Enhancements in logistics and customer care are recommended to bolster user satisfaction.

Source: Google Play Reviews of bigbasket: 10 min Grocery App

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of bigbasket: 10 min Grocery App

Insightful analysis of bigbasket app reviews, revealing user experiences, service issues, and improvement areas.

Export
Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>

  • It shows Harry Potter kinder joy available in website but out of stock in app.😡😡😡

    Sentiment
    • Negative
    Content
    • Product Availability
    Jan 15, 2025

  • Very bad service and product that i received was damaged I very disappointed and delivery man was so confused

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 15, 2025

  • This app is very useless, first it accepts the order and then cancels it itself. My order did not come even after 3 days and when I looked, the order was cancelled. This app is useless, do not order anything from it 🤢

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 15, 2025

  • bahut let hai aaj order lagao to cal aaega

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 15, 2025

  • worst service in my area. compared to Amazon Fresh and Big Basket Amazon Fresh is best becouse they deliver groceries morning before 10 am. But Big Basket will deliver that day evening or next day.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 15, 2025

  • Worst app don't Order any thing from this app worst service company don't have option to raise a request always they loot coustomer money they are not allowed to chat also zepto blink it Swiggy insta Mart is 100 time better than this

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 15, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
26 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights with ApnaKlub Customer Feedback Analysis
    Google Play Reviews 95
  2. Unveil Key Insights: Amazon App Feedback Report
    Google Play Reviews 100
  3. S-kaupat App Review Analysis: Unlock Customer Insights
    App Store Reviews 77
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for bigbasket: 10 min Grocery App based on online reviews collected from Google Play. The analysis helps Retail Managers, Product Managers, Customer Service Directors, Market Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.