Mixed Perceptions in Lenskart Reviews: Customer Service, Product Quality, and Delivery Concerns
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Lenskart Feedback Report: Insights on Service & Quality

Mixed Perceptions in Lenskart Reviews: Customer Service, Product Quality, and Delivery Concerns

The online reviews for Lenskart : Eyeglasses & More present a mixed perception among users. While some customers praise the app for its ease of use and products quality, others complain about poor customer service, product quality issues, and delivery delays. Common feedback includes dissatisfaction with pricing strategies, product quality discrepancies, and unresponsive customer support. Users highlight issues such as receiving damaged products, incorrect orders, and lack of timely updates on order statuses. Improvement areas involve enhancing communication with customers, ensuring product quality control, and optimizing the delivery process. Despite some positive reviews, there is a notable need for Lenskart to address these recurring concerns to enhance overall customer satisfaction and loyalty.

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Custom Date - May 19, 2024
Featured Content
  • Initial eye test and placing the order was nice at branch,but the order delivery through DTDC courier was worse, without delivering order they marked as order delivered and I had to complain about it 2 -3 times to lenskart. Their response was very slow and after four days follow up finally product received , product is good but service needs improvement.

    Sentiment
    • Negative
    Content
    • Delivery Concerns
    May 10, 2024
  • Poor delivery service 🤬 I will order my eye protection glass with in 7 days but I will not receive my order item

    Sentiment
    • Negative
    Content
    • Delivery Concerns
    May 10, 2024
  • Very bad experience, the product which I like the most is out of stock and I am trying to lenskart membership for 1 year which I have got through phonepe is not working....

    Sentiment
    • Positive
    Content
    • Membership and Coupon Issues
    May 10, 2024
  • Cheated the customers, I have paied for premium glasses but they deliver essential glasses. Better to Don't go to lenscart chose another Shops

    Sentiment
    • Negative
    Content
    • Fraud Allegations
    May 10, 2024
  • Bad experience ,they quadruple the rate for same spec size so you are unable to get the same spec for the same price,bought air flex-broke under 2 months .

    Sentiment
    • Negative
    Content
    • Price Complaints
    May 10, 2024
  • Lenskart give normal lenses and payments taken of higher lenses not good experience of me.

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    May 10, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lenskart : Eyeglasses & More based on online reviews collected from Google Play. The analysis helps Market Researchers, Product Managers, Customer Service Executives, Retail Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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