The online reviews for Lenskart : Eyeglasses & More present a mixed perception among users. While some customers praise the app for its ease of use and products quality, others complain about poor customer service, product quality issues, and delivery delays. Common feedback includes dissatisfaction with pricing strategies, product quality discrepancies, and unresponsive customer support. Users highlight issues such as receiving damaged products, incorrect orders, and lack of timely updates on order statuses. Improvement areas involve enhancing communication with customers, ensuring product quality control, and optimizing the delivery process. Despite some positive reviews, there is a notable need for Lenskart to address these recurring concerns to enhance overall customer satisfaction and loyalty.
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Initial eye test and placing the order was nice at branch,but the order delivery through DTDC courier was worse, without delivering order they marked as order delivered and I had to complain about it 2 -3 times to lenskart. Their response was very slow and after four days follow up finally product received , product is good but service needs improvement.
Poor delivery service 🤬 I will order my eye protection glass with in 7 days but I will not receive my order item
Very bad experience, the product which I like the most is out of stock and I am trying to lenskart membership for 1 year which I have got through phonepe is not working....
Cheated the customers, I have paied for premium glasses but they deliver essential glasses. Better to Don't go to lenscart chose another Shops
Bad experience ,they quadruple the rate for same spec size so you are unable to get the same spec for the same price,bought air flex-broke under 2 months .
Lenskart give normal lenses and payments taken of higher lenses not good experience of me.
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