Challenges Faced by Users of the Karwa Taxi App
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Challenges Faced by Users of the Karwa Taxi App

Karwa Taxi Feedback Report: Enhance Your Service

The Karwa Taxi app has garnered a mix of feedback from users, with numerous complaints regarding its functionality and reliability. Users frequently report issues such as app crashes, inaccurate location tracking, and long waiting times for drivers. Many express frustration over the inability to book services efficiently, particularly for Metro Express. Despite some positive remarks about the cleanliness of vehicles and professionalism of drivers, the app's performance detracts significantly from the overall user experience. Suggestions for improvements include enhancing app stability and features such as multi-stop bookings. Overall, while the taxi service has potential, the current state of the app presents significant challenges.

Source: App Store Reviews of Karwa Taxi

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Customer Feedback Analysis of Karwa Taxi

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Nightmare

    The worst taxi service, so far behind any other taxi provider…the application is bad and taxi service is pathetic

    Sentiment
    • Negative
    Content
    • Service Quality Feedback
    Nov 20, 2023
  • Help please

    Not able to book metro express from Metro to home.. only reverse possible! Please help.

    Sentiment
    • Positive
    Content
    • Driver Availability Concerns
    Oct 21, 2023
  • Metro Express

    It’s not a good app. We are looking around half hour for the drivers. Worst app. We don’t know app problem or drivers.

    Sentiment
    • Negative
    Content
    • User Experience Complaints
    Sep 20, 2023
  • اسوء تعاملً وعدم انتظام بالمواعيد

    اول موقف سائق ويصرخ على الاطفال

    وعدم انتظامًبالمواعيد بشكلً متكرر

    اخر تعاملً لي معكمً

    Sentiment
    • Negative
    Content
    • Service Quality Feedback
    Aug 30, 2023
  • Malfunction

    The app stalls on the iPhone, credit card details disappear, location is inaccurate.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Aug 27, 2023
  • Not optimized well.

    As what you expect from free services.
    No complaints!

    Sentiment
    • Negative
    Content
    • Pricing and Value Concerns
    Aug 14, 2023
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Karwa Taxi based on online reviews collected from App Store. The analysis helps Transportation Service Managers, App Developers, Customer Service Executives, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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