Mixed Reviews for The Blackstone, Autograph Collection in Chicago
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Mixed Reviews for The Blackstone, Autograph Collection in Chicago

Insightful Review Analysis of The Blackstone, Chicago

636 S Michigan Ave, Chicago, IL 60605, United States

Mixed reviews for The Blackstone, Autograph Collection in Chicago. Guests appreciate the historic beauty and cleanliness but mention issues with service, outdated amenities, noisy rooms, and high parking costs. Some highlight the friendly staff and convenient location, while others criticize aspects like room decor and lack of on-site parking.

Source: Google Business Reviews of The Blackstone, Autograph Collection

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Customer Feedback Analysis of The Blackstone, Autograph Collection

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  • Enjoyed our stay for the night! Front desk was very nice and friendly. One disappointment was that there was no wifi - had to pay for it.

    Sentiment
    • Positive
    Content
    • Room Amenities

  • Very friendly staff, always helpful with directions/recommendations. Clean rooms in a cool building. This was my second stay, not sure why I’d go somewhere else next time I’m in town.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Gorgeous hotel, from the lobby to the rooms themselves. Everyone who worked at the Blackstone was friendly and helpful. Couldn’t recommend more.

    Sentiment
    • Positive
    Content
    • Historical Charm

  • Service received a lower rate because they didn't leave correct towels in our room after cleaning. Only hand towels and $69.99 a night for parking was insane ..

    Sentiment
    • Positive
    Content
    • Room Amenities

  • A historic place and well maintained. One can notice the detail on the ceiling and walls. Very close to the downtown shopping and sightseeing

    Sentiment
    • Positive
    Content
    • Historical Charm

  • I have stayed at this hotel multiple times. Wonderful service and rooms are clean and bright. Good gym and restaurant too.

    Sentiment
    • Positive
    Content
    • Service Quality
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56 Net Promoter
Score
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