Mixed Reviews: Spacious Rooms & Friendly Staff in Chicago Downtown Hotel
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Mixed Reviews: Spacious Rooms & Friendly Staff in Chicago Downtown Hotel

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๎ƒˆ333 N Dearborn St, Chicago, IL 60654, United States

Hotel Chicago Downtown, Autograph Collection is a well-located upscale property with spacious rooms, friendly staff, and mixed reviews about service quality. Guests praise the convenient location and room size but express concerns about outdated decor, cleanliness inconsistencies, and unprofessional behavior from some staff members. Some issues highlighted include high parking fees, unfriendly interactions during check-in, unexpected charges, and poor communication regarding refunds. While some visitors highlight the exceptional service received from specific staff members, others report negative experiences with rude behavior and poor customer service.

Source: Google Business Reviews of Hotel Chicago Downtown, Autograph

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Customer Feedback Analysis of Hotel Chicago Downtown, Autograph

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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Chicago Downtown, Autograph Collection based on online reviews collected from Google Business. The analysis helps Hospitality Consultants, Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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