Mixed Reviews: Spacious Rooms & Friendly Staff in Chicago Downtown Hotel
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Mixed Reviews: Spacious Rooms & Friendly Staff in Chicago Downtown Hotel

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333 N Dearborn St, Chicago, IL 60654, United States

Hotel Chicago Downtown, Autograph Collection is a well-located upscale property with spacious rooms, friendly staff, and mixed reviews about service quality. Guests praise the convenient location and room size but express concerns about outdated decor, cleanliness inconsistencies, and unprofessional behavior from some staff members. Some issues highlighted include high parking fees, unfriendly interactions during check-in, unexpected charges, and poor communication regarding refunds. While some visitors highlight the exceptional service received from specific staff members, others report negative experiences with rude behavior and poor customer service.

Source: Google Business Reviews of Hotel Chicago Downtown, Autograph

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Customer Feedback Analysis of Hotel Chicago Downtown, Autograph

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  • front desk was extremely rude & unprofessional... night shift and day shift to be completely honest

    Sentiment
    • Negative
    Content
    • Customer Service

  • Very good room for the price. Excellently located downtown.

    Sentiment
    • Positive
    Content
    • Value for Money

  • They charge weird mandatory fees separate from booking. Will not be back.

    Sentiment
    • Negative
    Content
    • Value for Money

  • All was well until checkout. Requested a trolly cart to bring my luggage down from my room as I have an infant which resulted in more luggage than usual. There was one cart with a small backpack on it just sitting there and after I asked to use it I was questioned as to why I needed it and I was not given it. Thankfully I had family to help bring all my stuff down.

    Sentiment
    • None
    Content
    • Customer Service

  • Rooms: Spacious, particular furnishings.Walkability: Great location for visiting all of downtown Chicago.

    Sentiment
    • Positive
    Content
    • Rooms & Amenities

  • I used points for my stay and I feel that I got a pretty good value for the points paid especially with my Elite Status. It's clear a refresh is needed in the rooms. Maybe they are trying to retain the "charm" by keeping older finishings but if I was paying full price I would not have been satisfied with the rooms as is. I've stayed at other Autograph collection properties around the world and even in Chicago. The state the rooms are in is mediocre compared to other Autograph collections. Now to the positive. The bartender was FANTASTIC. Very personable and engaging. The young black woman who checked me in and out was phenomenal and friendly as well. Overall I am glad I came to check out the property, and I'd come back on another points stay.

    Sentiment
    • Positive
    Content
    • Rooms & Amenities
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47 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Chicago Downtown, Autograph Collection based on online reviews collected from Google Business. The analysis helps Hospitality Consultants, Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

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