Chicago Marriott Midway: Mixed Reviews Highlighting Staff Service and Room Comfort
Unlock Insights: Chicago Marriott Midway Customer Feedback Analysis

Chicago Marriott Midway: Mixed Reviews Highlighting Staff Service and Room Comfort

6520 S Cicero Ave, Chicago, IL 60638, United States

Mixed reviews for Chicago Marriott Midway with positive comments on staff service and room comfort. Issues highlighted include dated rooms, safety concerns, and parking fees. Some guests praised specific staff members for their exceptional service.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Awesome experience! Glad Xavier helped us out in the concierge! Loved Xavier in the concierge!

    Sentiment
    • Positive
    Content
    • Customer Service

  • Close to midway airport. Offers shuttle pickup and drop off. Plenty of parking. Bad neighborhoods and horrible roads all over Chicago. The city collects high taxes but fails on public safety and maintain infrastructure. Reasonably priced good food.

    Sentiment
    • None
    Content
    • Location

  • Alicia in club lounge room breakfast is excellent. She is very dedicated and passionate for her job. We really appreciate her service

    Sentiment
    • Positive
    Content
    • Customer Service

  • I park at the Marriott Midway when flying out of midway. I haven't had any problems. I go online, pay for parking, print the receipt, and place it in the window.

    Sentiment
    • Positive
    Content
    • Parking Experience

  • Only saw the lobby. Warm and inviting with a fire place. Starbuck I. The lobby too. Surrounded my store and restaurants.

    Sentiment
    • Positive
    Content
    • Hotel Amenities

  • Came to the hotel last night from being stuck at the airport all day long and once I arrived to the hotel Victoria at the front desk welcomed me with happy smiles, wonderful customer service! Definitely coming back next time

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (of 30 reviews)
63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chicago Marriott Midway based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Hospitality Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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