Mixed Feedback on ZARA: Delivery Issues, Sizing Problems, and More
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In-Depth ZARA Feedback Report: Insights & Analysis

Mixed Feedback on ZARA: Delivery Issues, Sizing Problems, and More

Online reviews for ZARA reflect a mix of positive and negative feedback. Customers express frustration about delivery issues, sizing inconsistencies, high prices, and poor customer service. Some praise the quality of the products and the variety available in stores. The app is criticized for being difficult to navigate and lacking key features like sorting and filtering. Controversies related to ZARA's ad campaigns and political affiliations have also impacted customer loyalty. Overall, there is a divided sentiment among reviewers regarding their shopping experience with ZARA.

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  • Marketing Professionals
  • Product Developers
  • Customer Service Managers
  • Fashion Industry Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Do clothes and stay away from politics

    Very bad CEO, design clothes and stay away from politics

    Sentiment
    • Negative
    Content
    • Political Controversy
    Apr 20, 2024
  • Human Cause

    After disgraceful ad, returned my order and will not shop again!

    Sentiment
    • Negative
    Content
    • Online Shopping Experience
    Apr 04, 2024
  • Lost all of my progress!

    Spent an hour shopping and came the next day to check out and everything was gone and emptied from my cart? ☹️

    Sentiment
    • Negative
    Content
    • Online Shopping Experience
    Apr 03, 2024
  • Terrible app

    The app is absolutely terrible nothing loads or works

    Sentiment
    • Negative
    Content
    • App Usability
    Apr 01, 2024
  • Chat feature makes the app crash

    App kept crashing and slowing my phone down whenever I started using the chat / customer support feature.

    Sentiment
    • Negative
    Content
    • App Usability
    Jan 29, 2024
  • Very sad

    I loved Zara but after the recent campaign it’s just not. A brand I would support. 🍉Gaza

    Sentiment
    • Negative
    Content
    • Political Controversy
    Jan 26, 2024
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Sentiment Analysis (of 30 reviews)
-66 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Retail Managers, Marketing Professionals, Product Developers, Customer Service Managers, Fashion Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

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