Mixed Reviews for IKEA App
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Mixed Reviews for IKEA App

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The IKEA app receives mixed reviews, with some praising its convenience, selection, and ease of use, while others criticize its search function, slow loading times, and lack of instructions for some products. However, many users appreciate being able to view items in AR or 3D, and some feel that IKEA's furniture is well-made and easy to assemble. The app has some technical issues, such as slow Apple Pay processing and difficulty returning defective products.

Source: App Store Reviews of ‎IKEA

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Customer Feedback Analysis of ‎IKEA

Uncover insights with our IKEA App Feedback Analysis Report. Drive strategy with user reviews on functionality, quality, and more.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Love it!

    I love looking at all the stuff I can buy! I also like seeing it in AR and as 3D.

    Sentiment
    • Positive
    Content
    • AR and 3D Features
    May 24, 2023
  • Helpful

    App does what is supposed to do without crashing all the time. The search feature works well.

    Sentiment
    • Positive
    Content
    • App Functionality
    May 23, 2023
  • App isn’t intuitive

    The app is t intuitive and will not allow you to back out of menus or easily cancel missteps.

    Sentiment
    • Positive
    Content
    • App Functionality
    May 23, 2023
  • Easy to use

    App is easy to use, loads well, plenty of choices and informative on what is in stock at my local ikea.

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    May 21, 2023
  • 10/10

    AMAZING assist app for when shopping in store or just online

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    May 21, 2023
  • Easy to use, one sugg.

    Would love instructions available in-app, but still 5 stars!

    Sentiment
    • Positive
    Content
    • App Functionality
    May 20, 2023
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Sentiment Analysis (limited preview)
36 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎IKEA based on online reviews collected from App Store. The analysis helps Retail Managers, Product Developers, Customer Experience Specialists, Marketing Professionals, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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