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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
Zara App Reviews: Strengths and Areas for Improvement
  • 87 users bookmarked
  • Who is this report for?
    • Retail Managers
    • Fashion Industry Analysts
    • E-Commerce Strategists
    • Customer Experience Managers
    • Digital Marketing Professionals
Zara App Reviews: Strengths and Areas for Improvement

Zara App Feedback Report: Key Insights Revealed

The Zara app receives mixed reviews from users, highlighting both strengths and weaknesses. Many appreciate the variety of stylish clothing and effective customer service, particularly praising the user-friendly shopping experience and returns policy. However, several users reported issues with the app's functionality, including bugs during checkout, slow navigation, and poor order history visibility. Pricing concerns emerged as well, notably delivery fees that some found excessive. On the positive side, features like helpful filters and the appealing presentation of products garnered favorable mentions. Overall, Zara's online shopping experience could be improved by addressing these technical glitches and enhancing user interface design.

Source: App Store Reviews of ZARA

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Customer Feedback Analysis of ZARA

Unlock insights into Zara's app with our customer feedback analysis, highlighting strengths and areas for improvement.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • App

    Amazing app

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 10, 2025
  • Delivery fee

    I spent more then $300 but still need to pay for delivery fee

    Sentiment
    • Negative
    Content
    • Payment Options
    Oct 25, 2025
  • Very often returned items get lost at their warehouse(s)and ZARA refuses to refund your money back.

    1

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 04, 2025
  • great app

    App is easy to navigate. Filters are very helpful, not wasting time

    Sentiment
    • Positive
    Content
    • App Functionality
    Jul 26, 2025
  • Fav shopping place

    All time favourite

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 26, 2025
  • Shipping fees?! New

    Great shopping website!

    Sentiment
    • Positive
    Content
    • Shopping Convenience
    Jun 23, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Retail Managers, Fashion Industry Analysts, E-Commerce Strategists, Customer Experience Managers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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