Negative Feedback for the New Fiat App: Issues with Adding Vehicles and Confirming VIN
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Fiat App Feedback Analysis: Drive Improvements Today

Negative Feedback for the New Fiat App: Issues with Adding Vehicles and Confirming VIN

The new Fiat app has received negative reviews from users who are experiencing issues with adding their vehicles and confirming VIN numbers. Many users report errors while loading and the inability to move forward in the app. Some complain about the app not recognizing their VIN or scanning it correctly. Others mention the lack of dealership locations and compatibility issues with Apple devices. Users also express frustration with the app's outdated features and limited functionality compared to the previous My Fiat app.

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Custom Date - Apr 24, 2024
Featured Content
  • Can’t even add my car

    The scanning feature won’t pick up then vin no matter what angle I use nor vin barcode I try. And it only can figure out what car I have by doing it manually but then when I go to move on it will not let me, it states there’s an error and to try again, which I do, again, and again, and again.

    Reloading the app does not work. Same error.

    Sentiment
    • Negative
    Content
    • VIN Recognition Issues
    Sep 07, 2023
  • Pairing issue

    This App will /does Not pair with my Apple 12Pro Max because it has not updated the IOS VERSIONS!! Frustrated what’s the point of having the app if it doesn’t work!

    Sentiment
    • Negative
    Content
    • App Not Pairing with Apple Devices
    Sep 02, 2023
  • Fiat

    -app seems mostly unfinished
    -can’t find a dealership location in the app IN ITALY, as I’m on vacation while writing this review in Rome. Passed by Jeep/Alfa Romero/Fiat dealership earlier. You would think that at least this app to somewhat work in the country where it all started. Shut down this one and bring back the old one.

    Sentiment
    • Negative
    Content
    • App Unfinished/Incomplete
    May 23, 2023
  • What is going on between the fiat apps?

    The My Fiat app shows recalls and more information than this “new” app. Plus this one has an older version number. What is going on between the MY FIAT app and the FIAT app? Why should we upgrade to this app “immediately?

    Sentiment
    • Negative
    Content
    • App Unfinished/Incomplete
    Feb 05, 2023
  • This app is not working

    Every time i trying to add my vehicle and put my 8 last VIN Number it says Vehicle not found. How can it be solved?

    Sentiment
    • Negative
    Content
    • Unable to Add Vehicle
    Jan 27, 2023
  • From bad to worse

    When I received the email to download the new app, I was excited. Unfortunately, the app wouldn’t let me get last entering my VIN. My VIN was recognized but there was an error whenever I tapped “next.”
    Tonight, there was an update so I downloaded it thinking that would solve the VIN issue.
    Nope. It’s asking me to scan a QR code from my car’s screen. Too bad I have a 2016 with a very old version of UConnect.
    The app is completely useless.

    Sentiment
    • Negative
    Content
    • App Not Compatible with Older Cars
    Nov 15, 2022
  • See All Reviews
Sentiment Analysis
-100 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Fiat based on online reviews collected from App Store. The analysis helps Automotive Product Managers, Customer Experience Analysts, Mobile App Developers, Automotive Brand Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

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