Airport Home Appliance: Severe Customer Service Issues & Delivery Problems
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Airport Home Appliance: Severe Customer Service Issues & Delivery Problems

Airport Home Appliance faces severe customer service issues with long delays, poor communication, and defective products. Customers report frustration over delivery problems, unresponsive staff, and misleading information. Complaints include extended wait times, unprofessional delivery experiences, lack of accountability, and faulty installations. Dissatisfied buyers emphasize issues with appliances, incorrect orders, and inadequate post-sale support. Suggestions to avoid shopping at Airport Home Appliance due to repeated negative experiences and unresolved problems.

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Custom Date - May 24, 2024
Featured Content
  • They have beautiful furniture!)

    They have beautiful furniture great quality.I feel my co worker experience was great. The items I purchased I love! Nice store!

    Sentiment
    • Positive
    Content
    • Staff Knowledge and Helpfulness
    Nov 17, 2022
  • Haven't had my dishwasher repaired…

    Haven't had my dishwasher repaired since March 2022.They never call back, you have to keep hounding them to get service

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 30, 2022
  • Great service

    Great service explained everything kept me informed about my order. Delivery was when I was told fast and efficient will do business with them again.

    Sentiment
    • Positive
    Content
    • Sales Process
    Sep 04, 2020
  • Not very happy

    Not very happy, too many times they post a product they do not have available, ask for a raincheck, and just deleted my order twice although the item would be available a month later and I was willing to wait.

    Sentiment
    • None
    Content
    • Sales Process
    Sep 04, 2020
  • Do not purchase anything from this…

    Do not purchase anything from this place. Read the yelp reviews they are not worth it at all.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Sep 04, 2020
  • after a mix up on my part everything…

    after a mix up on my part everything was awesome .delivery was fast and very professional and now i have my new freezer on my back deck full of grass fed beef and awesome fish just waitin on a half a pig and im good

    Sentiment
    • Positive
    Content
    • Delivery and Installation
    Sep 03, 2020
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Airport Home Appliance  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Business Analysts, Consumer Rights Advocates, Product Quality Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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