Mixed Reviews for Appliances of America: Pricing Positives vs. Credibility Concerns
Appliances of America Feedback Analysis: Insights Revealed
Appliances of America receives mixed reviews, with some customers praising their prices and customer service while others report issues with delivery, product quality, and communication. Several reviewers express concerns about the legitimacy of the company, citing communication problems, non-delivery of items, and difficulty in obtaining refunds. Positive feedback highlights competitive pricing, helpful customer service representatives like Billy, and smooth transactions once orders are processed. Common concerns include delays in delivery, unsatisfactory product performance, and challenges with obtaining refunds or resolving issues. Despite some positive experiences, negative reviews raise red flags about Appliances of America's credibility and customer service consistency.
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We are very happy with our new dishwasher and it was $30. less than any other place we looked.
Sentiment
Positive
Content
Product Quality and Reliability
Jan 16, 2016
helpful overall
Billy is helpful with customer service. Even though I was not able to make a Maytag purchase using his company, he referred me to somewhere I could get the product sooner. He also helped me further with a warranty for my new purchase.
Sentiment
Positive
Content
Customer Service Experience
Jan 07, 2016
Great communication, fantastic prices!
Appliance of America has the best prices and is a pleasure to deal with. They have great communication and contacted me the whole step of the way. Truly fantastic and will definitely due business with them again! Billy was a great help with my order!
Sentiment
Positive
Content
Customer Service Experience
Dec 31, 2015
Very Helpful
I was very concerned because i did not hear back about my order i made online. But when i finally got a call back i was given all the information i needed. Now i feel better knowing that my order will be coming soon.
Sentiment
Positive
Content
Customer Service Experience
Dec 28, 2015
Excellent
Billy was courteous and friendly from the start. Great customer service! He verified my order right away and answered some questions promptly. Seems like they care about their customers and retaining my business.
Sentiment
Positive
Content
Customer Service Experience
Dec 10, 2015
EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT!!!!!
EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT!!!!! Wonderful company, GREAT Customer Service. Highly Recommend. From Now on only buying from Appliances of America!!!!!!
Also ABSOLUTELY LOWEST PRICE AVAILABLE from ALL retailers and online sites.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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