Mixed Reviews for Appliances of America: Pricing Positives vs. Credibility Concerns
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Appliances of America Feedback Analysis: Insights Revealed

Mixed Reviews for Appliances of America: Pricing Positives vs. Credibility Concerns

Appliances of America receives mixed reviews, with some customers praising their prices and customer service while others report issues with delivery, product quality, and communication. Several reviewers express concerns about the legitimacy of the company, citing communication problems, non-delivery of items, and difficulty in obtaining refunds. Positive feedback highlights competitive pricing, helpful customer service representatives like Billy, and smooth transactions once orders are processed. Common concerns include delays in delivery, unsatisfactory product performance, and challenges with obtaining refunds or resolving issues. Despite some positive experiences, negative reviews raise red flags about Appliances of America's credibility and customer service consistency.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • happy with diswasher

    We are very happy with our new dishwasher and it was $30. less than any other place we looked.

    Sentiment
    • Positive
    Content
    • Product Quality and Reliability
    Jan 16, 2016
  • helpful overall

    Billy is helpful with customer service. Even though I was not able to make a Maytag purchase using his company, he referred me to somewhere I could get the product sooner. He also helped me further with a warranty for my new purchase.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 07, 2016
  • Great communication, fantastic prices!

    Appliance of America has the best prices and is a pleasure to deal with. They have great communication and contacted me the whole step of the way. Truly fantastic and will definitely due business with them again! Billy was a great help with my order!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 31, 2015
  • Very Helpful

    I was very concerned because i did not hear back about my order i made online. But when i finally got a call back i was given all the information i needed. Now i feel better knowing that my order will be coming soon.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 28, 2015
  • Excellent

    Billy was courteous and friendly from the start. Great customer service! He verified my order right away and answered some questions promptly. Seems like they care about their customers and retaining my business.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 10, 2015
  • EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT!!!!!

    EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT!!!!! Wonderful company, GREAT Customer Service. Highly Recommend. From Now on only buying from Appliances of America!!!!!!

    Also ABSOLUTELY LOWEST PRICE AVAILABLE from ALL retailers and online sites.

    Sentiment
    • Positive
    Content
    • Price and Value
    Dec 09, 2015
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Appliances of America  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Consumer Rights Advocates, Retail Industry Analysts, Customer Experience Managers, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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