OutletSpas.com Customer Reviews Summary
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OutletSpas.com Customer Reviews Summary

OutletSpas.com receives high praise for excellent customer service and product quality. Customers appreciate knowledgeable and patient staff, easy ordering process, fast shipping, and efficient setup. While some issues with specific hot tub models were reported, overall satisfaction levels remain high.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • easy to order

    All my questions were answered quickly. Ordering was easy.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
  • Seamless ordering process

    Seamless ordering process. Website is very complete and informative.

    Sentiment
    • Positive
    Content
    • Ease of Online Ordering
    Mar 02, 2024
  • Was supposed to receive free steps

    Was supposed to receive free steps like my neighbor did who just received their order last week. Also still waiting for my delivery

    Sentiment
    • Negative
    Content
    • Ordering Process and Delivery
    Dec 26, 2023
  • easy as 1,2,3

    easy on line orering, constant contact while awaiting shipment, and quick delivery

    Sentiment
    • Positive
    Content
    • Ordering Process and Delivery
    Dec 16, 2023
  • Great Customer Service!

    We had an issue with the spa, and Outletspas.com helped us get an exchange. They were super friendly and wonderful. Great experience!

    Sentiment
    • Positive
    Content
    • Technical Support and Warranty
    Nov 28, 2023
  • All customer service representatives…

    All customer service representatives have been extremely helpful on everything.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 25, 2023
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for OutletSpas.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Professionals, Customer Service Trainers, Retail Industry Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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