Critical Reviews of Pets Warehouse Customer Service
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Critical Reviews of Pets Warehouse Customer Service

Pets Warehouse faces severe criticism for poor customer service, shipping delays, incorrect orders, and unresponsive communication. Customers express frustration over back-ordered items, defective products, and difficulties obtaining refunds. Complaints highlight issues with order processing, lack of transparency, and unprofessional conduct by staff members.

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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Prices Are Outrageous!

    Why would anyone shop here? They charge $97.00 for a 12 pound bag of cat food that I can buy from a local pet shop for under 45.00!

    Sentiment
    • Negative
    Content
    • Pricing and Value
    Jul 07, 2022
  • Never sent my delivery- ignoring my attempts to speak with someone

    They never delivered my order and when I reached out to them they never responded. This order was placed in January. 😳

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Jun 08, 2022
  • Got exactly what I ordered in less than…

    Got exactly what I ordered in less than a week. Been looking for an off size glass Canopy for quite a while.

    Sentiment
    • Positive
    Content
    • Shipping Time and Tracking
    May 24, 2022
  • Item came broke

    Item came broke, then for return I got to pay delivery and wait for another 3 weeks, never use them again.

    Sentiment
    • Negative
    Content
    • Product Quality and Shipping
    Nov 19, 2020
  • Scam

    First and last order, all the items were just overpriced and for out of stock items I was charged but never received nor refunded.

    Sentiment
    • Negative
    Content
    • Pricing and Value
    Oct 24, 2020
  • I bought a replacement door for lizard…

    I bought a replacement door for lizard cage they shipped it fast no problems

    Sentiment
    • Positive
    Content
    • Product Quality and Shipping
    Sep 15, 2020
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pets Warehouse  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, E-commerce Analysts, Product Quality Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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