Pets Warehouse faces severe criticism for poor customer service, shipping delays, incorrect orders, and unresponsive communication. Customers express frustration over back-ordered items, defective products, and difficulties obtaining refunds. Complaints highlight issues with order processing, lack of transparency, and unprofessional conduct by staff members.
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Why would anyone shop here? They charge $97.00 for a 12 pound bag of cat food that I can buy from a local pet shop for under 45.00!
They never delivered my order and when I reached out to them they never responded. This order was placed in January. đł
Got exactly what I ordered in less than a week. Been looking for an off size glass Canopy for quite a while.
Item came broke, then for return I got to pay delivery and wait for another 3 weeks, never use them again.
First and last order, all the items were just overpriced and for out of stock items I was charged but never received nor refunded.
I bought a replacement door for lizard cage they shipped it fast no problems
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