Manchester United Online Store Faces Severe Customer Complaints
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Manchester United Online Store Faces Severe Customer Complaints

Dive Into Customer Feedback for Manchester United Store

The online store for Manchester United has received overwhelmingly negative feedback from customers, averaging a poor rating of 2.5 out of 5. Common complaints include inadequate customer service, issues with order processing, incorrect items being sent, and a lack of communication regarding returns and refunds. Many customers reported difficulties in reaching support, with automated responses failing to address their concerns. Shipping delays were also frequently mentioned, with orders taking weeks to arrive. Overall, the customer experience is marred by frustrations surrounding service quality, making it difficult for fans and consumers to feel satisfied with their purchases.

Source: Trustpilot Reviews of Manchester United is rated "Poor" with

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Customer Feedback Analysis of Manchester United is rated "Poor" with

Uncover insights from Manchester United Store's low Trustpilot rating & customer grievances in our detailed analysis.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • horrible jamais vu ça

    horrible jamais vu ça

    Sentiment
    • Negative
    Content
    • Poor Product Quality
    Apr 17, 2025
  • Placed an order on the 18th of March…

    Placed an order on the 18th of March for my son’s birthday, still waiting. No updates, no contact details to find out when this will be dispatched.Will be shopping elsewhere

    Sentiment
    • Negative
    Content
    • Order Processing Delays
    Apr 03, 2025
  • Brilliant

    GE8234438059GB - Quick and perfect

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Complaints
    Mar 22, 2025
  • YANITED BRING BACK RASHFORD

    YANITED BRING BACK RASHFORD

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Feb 24, 2025
  • Am I being told my tax money might be…

    Am I being told my tax money might be used for new Man U stadium?Let the footballers pay for it on their 1/2 million a week, not me on my £175.What a cheek.

    Sentiment
    • Negative
    Content
    • Refund and Return Problems
    Jan 29, 2025
  • Missing order

    Absolutely shocking, waiting weeks for a shirt, no response from them. Can’t speak to anyone. Looks like no reply’s on here either.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Dec 19, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-84 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Manchester United is rated "Poor" with 2.5 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, E-commerce Strategists, Sports Merchandise Retailers, Brand Reputation Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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