Challenges Faced by Customers of The Solid Wood Cabinet Co.
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In-Depth Analysis of Customer Feedback for The Solid Wood Cabinet Co.

Challenges Faced by Customers of The Solid Wood Cabinet Co.

Customers of The Solid Wood Cabinet Co. have faced significant delays, missing parts, and poor customer service. Many complaints revolve around backordered items, incomplete deliveries, damaged goods, and unresponsive staff. Despite some positive feedback on product quality, issues with delivery, communication, and missing components persist.

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  • Home Improvement Retail Managers

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Stay Away

    They will promise the world but you will not receive your cabinets on time and they will be defective. The customer service is terrible. DO NOT USE THIS COMPANY.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Oct 20, 2019
  • Adam at Plymouth Meeting contacted me

    Adam at Plymouth Meeting contacted me, following up on my visit to the store. When I told him I thought his prices were high, he responded, “well, then go by cheap cabinets” and he proceeded to hang up on me. Unacceptable manner in which to treat a prospective client. Extremely poor and rude customer service.

    Sentiment
    • Negative
    Content
    • Sales Experience
    Oct 11, 2019
  • Top notch

    I had an excellent experience with Solid Wood Cabinets, from start to finish. They provide a high-quality product, at half the price at the big-box stores and delivered in half the time. I would highly recommend them to anyone, and would use them again with no hesitation.

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 11, 2018
  • The cabinets are made of great quality…

    The cabinets are made of great quality and are easy to install. However, some of the shelves came in a little nicked up.

    Sentiment
    • Positive
    Content
    • Quality of Cabinets
    Jul 23, 2018
  • Highly Recommend

    Solid, quality company. Fair pricing. Highly recommend. Excellent, prompt, professional service.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 17, 2018
  • backorder

    I’ve had doors and hinges on backorder for weeks with no answer on when I’ll get them .

    Sentiment
    • Negative
    Content
    • Missing Parts
    May 03, 2018
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Sentiment Analysis (of 30 reviews)
-55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Solid Wood Cabinet Co.  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Quality Analysts, Supply Chain Analysts, Retail Business Consultants, Home Improvement Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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