Challenges Faced by Customers of The Solid Wood Cabinet Co.
In-Depth Analysis of Customer Feedback for The Solid Wood Cabinet Co.
Customers of The Solid Wood Cabinet Co. have faced significant delays, missing parts, and poor customer service. Many complaints revolve around backordered items, incomplete deliveries, damaged goods, and unresponsive staff. Despite some positive feedback on product quality, issues with delivery, communication, and missing components persist.
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They will promise the world but you will not receive your cabinets on time and they will be defective. The customer service is terrible. DO NOT USE THIS COMPANY.
Sentiment
Negative
Content
Customer Service Complaints
Oct 20, 2019
Adam at Plymouth Meeting contacted me
Adam at Plymouth Meeting contacted me, following up on my visit to the store. When I told him I thought his prices were high, he responded, “well, then go by cheap cabinets” and he proceeded to hang up on me. Unacceptable manner in which to treat a prospective client. Extremely poor and rude customer service.
Sentiment
Negative
Content
Sales Experience
Oct 11, 2019
Top notch
I had an excellent experience with Solid Wood Cabinets, from start to finish. They provide a high-quality product, at half the price at the big-box stores and delivered in half the time. I would highly recommend them to anyone, and would use them again with no hesitation.
Sentiment
Positive
Content
Product Quality
Sep 11, 2018
The cabinets are made of great quality…
The cabinets are made of great quality and are easy to install. However, some of the shelves came in a little nicked up.
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This page displays purchase options and a preview of the customer feedback analysis report for The Solid Wood Cabinet Co. based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Quality Analysts, Supply Chain Analysts, Retail Business Consultants, Home Improvement Retail Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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