Booking.com App User Feedback Summary
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Explore Customer Insights: Booking.com App Analysis Report

Booking.com App User Feedback Summary

Users generally appreciate the ease of booking and convenience provided by the Booking.com app, but some encounter issues with messages not loading after updates. While many praise the user-friendly interface and comprehensive information, a few have faced problems with refunds and customer service. Overall, the app is considered reliable and efficient for finding accommodation at good prices.

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  • Customer Service Managers
  • User Experience Designers
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  • Business Analysts

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Usually good but since the last update the messages won't load! Please fix this! I have already reinstalled but it's still not working!

    Sentiment
    • Negative
    Content
    • Messaging System
    Mar 14, 2024

  • I have 2 active bookings but you only show 1 I contacted customer service with all the details several times but nothing is done. This company sucks big time

    Sentiment
    • Negative
    Content
    • Customer Service
    Mar 14, 2024

  • I love using the app. They find the best prices for hotel stays & all other traveling I have done it's easy to use & customer service department are wonderful & so helpful

    Sentiment
    • Positive
    Content
    • Price Competitiveness
    Mar 14, 2024

  • Best app ever made for bookings

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 14, 2024

  • Most useful and versatile booking website. I can highly recommend.

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 14, 2024

  • All required information is in one place. App is very user friendly.

    Sentiment
    • Positive
    Content
    • User-Friendliness
    Mar 14, 2024
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Sentiment Analysis (of 30 reviews)
63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com: Hotels & Travel based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Managers, User Experience Designers, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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