Lastminute App Reviews: Mixed User Experiences and Service Issues
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  • Who is this report for?
    • Customer Experience Managers
    • Product Managers
    • Marketing Analysts
    • Travel Consultants
    • User Experience Designers
Lastminute App Reviews: Mixed User Experiences and Service Issues

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Lastminute app receives mixed reviews with some users praising its prices and customer service, while others complain about unhelpful support, canceled flights, and technical issues. The lack of customer service options and ineffective AI chatbot are major pain points for users. Despite these issues, some users appreciate the user-friendly interface and hassle-free experiences. Overall, Lastminute's customer service and technical support need improvement to enhance user satisfaction.

Source: Google Play Reviews of lastminute.com - Travel Deals - Apps on

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Customer Feedback Analysis of lastminute.com - Travel Deals - Apps on

Uncover insights from Lastminute app reviews on customer service, booking experience, and more with our comprehensive analysis.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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  • I've just installed the app after a while. It won't load (on the first launch) at all. It gets stuck on the loading screen. I only ever have it installed when I am travelling.

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 15, 2023

  • Impossible to change flights because all you can do is talk with chat bots.

    Sentiment
    • Negative
    Content
    • Booking Experience
    Dec 10, 2023

  • Urgent! app is not working any more on Android vOxygenOS 13.1 OnePlus 10T please help

    Sentiment
    • Positive
    Content
    • Technical Support
    Dec 10, 2023

  • Don't bother book direct with the airlines and accommodation. Utterly stressful experience that ended upcosting alot of additional money.

    Sentiment
    • Negative
    Content
    • Booking Experience
    Nov 04, 2023

  • it is annoying how much info you have to put in before they then show you the extra charges eg for checked luggage

    Sentiment
    • None
    Content
    • Booking Experience
    Nov 02, 2023

  • Still trying to make a booking. I'm not being told why it's not going ahead. If I knew the reason, I could probably rectify it.

    Sentiment
    • None
    Content
    • Booking Experience
    Oct 27, 2023
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Sentiment Analysis (limited preview)
-4 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for lastminute.com - Travel Deals - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Customer Experience Managers, Product Managers, Marketing Analysts, Travel Consultants, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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