Lastminute App Reviews: Mixed User Experiences and Service Issues
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Lastminute App Reviews: Mixed User Experiences and Service Issues

Lastminute app receives mixed reviews with some users praising its prices and customer service, while others complain about unhelpful support, canceled flights, and technical issues. The lack of customer service options and ineffective AI chatbot are major pain points for users. Despite these issues, some users appreciate the user-friendly interface and hassle-free experiences. Overall, Lastminute's customer service and technical support need improvement to enhance user satisfaction.

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Custom Date - Mar 01, 2024

Featured Content

  • I've just installed the app after a while. It won't load (on the first launch) at all. It gets stuck on the loading screen. I only ever have it installed when I am travelling.

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 15, 2023
  • Impossible to change flights because all you can do is talk with chat bots.

    Sentiment
    • Negative
    Content
    • Booking Experience
    Dec 10, 2023
  • Urgent! app is not working any more on Android vOxygenOS 13.1 OnePlus 10T please help

    Sentiment
    • Positive
    Content
    • Technical Support
    Dec 10, 2023
  • Don't bother book direct with the airlines and accommodation. Utterly stressful experience that ended upcosting alot of additional money.

    Sentiment
    • Negative
    Content
    • Booking Experience
    Nov 04, 2023
  • it is annoying how much info you have to put in before they then show you the extra charges eg for checked luggage

    Sentiment
    • None
    Content
    • Booking Experience
    Nov 02, 2023
  • Still trying to make a booking. I'm not being told why it's not going ahead. If I knew the reason, I could probably rectify it.

    Sentiment
    • None
    Content
    • Booking Experience
    Oct 27, 2023
  • See All Reviews

Sentiment Analysis

-4 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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