Mixed Feedback for MakeMyTrip: Customer Service and Refund Concerns
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Mixed Feedback for MakeMyTrip: Customer Service and Refund Concerns

MakeMyTrip faces a mix of positive and negative feedback from users, with issues ranging from poor customer service, misleading information on early check-ins, and payment problems. Users complain about booking failures, lack of refunds, and unresponsive customer care. Some users highlight good service experiences, fast responses, and secure transactions. Overall, there are concerns about the reliability of trip guarantees and the handling of refunds, with suggestions to improve customer support and refund processes.

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  • Customer Experience Managers
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  • Business Strategists
  • Hotel and Airline Partnership Managers

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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  • Bad experience with make my trip.Booked air flight with locking amount and then didn't accept remaining amount.Simple message received the fare can't be booked now due to intermittent issue with airline system.choose alternative fare and try again latter.

    Sentiment
    • Negative
    Content
    • Payment Problems
    Jul 19, 2024

  • This app do not accept non india credit card

    Sentiment
    • Negative
    Content
    • Credit Card Rejection
    Jul 19, 2024

  • Worst app, worst customer service. I called them about a issue of refund of flight baggage couriered as per makemy trips advise and then they have not solved the issue or paid the refund amount and it is more than 5 months and case is still pending. Hope you guys don't make the same mistake by trusting them. Now when i call them for this issue and ask them to connect my phone to supervisor they just hang up and disconnect my call . Worst customer service and no value for customer.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 19, 2024

  • No refund my money .tamil language customer care no

    Sentiment
    • Negative
    Content
    • Refund Issues
    Jul 19, 2024

  • It doesn't deliver on what it promises. Bad experience with booking airport cab, locking airline price

    Sentiment
    • None
    Content
    • Booking Experience
    Jul 19, 2024

  • Stop fooling people around.. U people taking 1000 Rs extra N saying guarntee about confirm ticket or else 3x refund.. When my ticket Stuck in wait listed U just refunded my ticket amount.. N the 2X amount ur giving the flight to board in different state.. Just stop fooling around N return my money back.. Or else will go to consumer court N lodge a complaint against U..

    Sentiment
    • Negative
    Content
    • Refund Issues
    Jul 19, 2024
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MakeMyTrip - Flights & Hotels based on online reviews collected from Google Play. The analysis helps Travel Industry Analysts, Customer Experience Managers, Digital Marketing Professionals, Business Strategists, Hotel and Airline Partnership Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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