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  • 78 users bookmarked
  • Who is this report for?
    • Food Delivery Service Managers
    • Customer Experience Specialists
    • Digital Marketing Professionals
    • Restaurant Owners
    • App Developers
Mixed Reviews Highlight Challenges and Strengths of Chowdeck Food Delivery

Chowdeck Review Analysis: Insights for Food Delivery Excellence

Chowdeck | Food Delivery has received mixed reviews from users. While many appreciate the convenience, speed, and polite delivery riders, several customers have expressed frustration over delayed deliveries, poor customer service, and inflated charges. Complaints include the lack of written reviews for vendors, inadequate vetting of restaurants, and issues with order accuracy. Some users also reported a decline in service quality, particularly citing problematic deliveries taking longer than two hours. Despite positive experiences from a portion of the user base, significant concerns about the app's functionality and overall effectiveness remain prevalent. Improvements in customer care, timely deliveries, and vendor transparency are needed for better customer satisfaction.

Source: App Store Reviews of Chowdeck | Food Delivery

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Customer Feedback Analysis of Chowdeck | Food Delivery

Uncover the strengths and challenges of Chowdeck Food Delivery with our in-depth customer feedback analysis.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • The Rider did well

    Good

    Sentiment
    • Positive
    Content
    • User Experience
    Aug 24, 2025
  • Yh

    Fantastic app

    Sentiment
    • Positive
    Content
    • User Experience
    Aug 19, 2025
  • Good riders

    The thing that’s always standing out for me so far if the riders, they’re so polite, gentle and patient and my food always gets to me still hot/warm

    Sentiment
    • Positive
    Content
    • Rider Conduct
    Aug 04, 2025
  • Horrible customer service and application

    Ever since you lot introduced AI as your customer care agent, your service has going from bad to horrendous.

    AI is meant to make like easier and if you do not know how to use it then employ competent staff.

    How can a company have literally no customer service representative to speak to when there’s an issue.

    Why would I order food and it takes an hour to assign my order to a rider.

    Even when I complained in your DMs on IG no response.

    Use chowdeck at your own risk.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 01, 2025
  • POOR RESPONSE TIME

    Whenever there’s a delay in delivery, you never take ownership. Your responses to messages are slow and your apologies very generic. You lack empathy!

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 01, 2025
  • Worst Delivery App in Nigeria

    Although this app used to provide decent delivery services, lately they have become the worst ever food delivery app around. My orders now take up to 2hrs just trying to assign rider to pick up the order even though i’m in the middle of town in Abuja (Wuse). They charge higher delivery fees + service charge than other food delivery apps around. I’m definitely uninstalling

    Sentiment
    • Negative
    Content
    • Delivery Speed
    Jul 27, 2025
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Sentiment Analysis (limited preview)
7 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chowdeck | Food Delivery based on online reviews collected from App Store. The analysis helps Food Delivery Service Managers, Customer Experience Specialists, Digital Marketing Professionals, Restaurant Owners, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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