Zomato App Reviews: Strong Service with Areas for Improvement
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  • Who is this report for?
    • Food Service Managers
    • Restaurant Owners
    • Marketing Professionals
    • Customer Service Managers
    • Digital Strategists
Zomato App Reviews: Strong Service with Areas for Improvement

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The reviews for the Zomato food delivery and dining app reflect a generally positive user experience, highlighting fast delivery, good food quality, and customer satisfaction. Users frequently commend the app for its excellent service and tasty food options. While many reviews praise the app for its user-friendly interface and attractive offers, some customers raised concerns about the customer support system and the clarity of refund processes. Overall, Zomato comes across as a reliable choice for food ordering, with a few areas needing improvement to enhance customer support and transparency.

Source: Google Play Reviews of Zomato: Food Delivery & Dining

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Customer Feedback Analysis of Zomato: Food Delivery & Dining

Explore our in-depth analysis of Zomato app reviews, focusing on delivery, service, and customer experience to optimize your strategy.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Zomato always supports coustemer and the delivery boy's

    Sentiment
    • None
    Content
    • Service Satisfaction
    Nov 13, 2024

  • Customer support system sucks!! Get rid of the AI or else the idiotic AI will get rid of your customers.

    Sentiment
    • Negative
    Content
    • Customer Support
    Nov 13, 2024

  • Best & fast service.

    Sentiment
    • Positive
    Content
    • Service Satisfaction
    Nov 13, 2024

  • Refund not clear

    Sentiment
    • Positive
    Content
    • Customer Support
    Nov 13, 2024

  • Best for food ordering

    Sentiment
    • Positive
    Content
    • Service Satisfaction
    Nov 13, 2024

  • Good food quality

    Sentiment
    • Positive
    Content
    • Food Quality
    Nov 13, 2024
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Zomato: Food Delivery & Dining based on online reviews collected from Google Play. The analysis helps Food Service Managers, Restaurant Owners, Marketing Professionals, Customer Service Managers, Digital Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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