The collected reviews for Airbnb reveal widespread dissatisfaction among users, both hosts and guests. Many report poor customer support, with complaints about unresolved issues, unjustified cancellations, and lack of refunds. Users have experienced discrimination, lack of maintenance in properties, and inadequate communication from the platform. Hosts express frustration over the system's bias towards guests, leading to unfair treatment and false reviews. The overall sentiment indicates a decline in service quality, prompting long-time users to reconsider their loyalty to the platform due to its unresponsive nature and inadequate support during critical situations.
Source: App Store Reviews of AirbnbStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Uncover the truth behind Airbnb's customer feedback. Dive into issues on support, service quality, and more with our report.
New update is no use for host I can’t see my potential earning for a week or for a month only for one day it’s so bad
Very bad communication
They are based onlie policy . Once you paid the booking for sure you are not getting it back there is no refund i have proves ..
Please make the app in dark mode . It’s annoying to see the brightness of the app
stupid system and stupid service! does not allow to make a reservation because of the stupid robot in their system. we delete it
اريد استعادة مالي المستاجر لم يسلمني شقه وتم اخذ مالي اريد استعادة مالي تم تواصل مع خدمة العملاء ولم يردو علي
Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.
One-time purchase without hidden or recurring costs!See the similar customer feedback reports based on reviews from App Store and many other platforms.
Collect and centralize feedback.
Make sense of large-scale feedback.
Turn data into meaningful insights.
Find out how Kimola can improve your feedback analysis process.
Uncover customer needs, likes, and dislikes from product reviews and feedback.
Analyze customer reviews and ratings to optimize online shopping experiences.
Extract insights from social media conversations and online discussions.
Make sense of free-text survey responses with AI-powered analysis.
Understand customer sentiment and concerns from chat and call transcripts.
Identify workplace trends and employee sentiment from internal feedback and reviews.
This page displays purchase options and a preview of the customer feedback analysis report for Airbnb based on online reviews collected from App Store. The analysis helps Hospitality Industry Analysts, Market Researchers, Customer Service Executives, Real Estate Investors, Social Media Influencers to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.