Widespread Discontent: Airbnb Users Report Poor Support and Service Quality
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Widespread Discontent: Airbnb Users Report Poor Support and Service Quality

Airbnb Feedback Analysis: Insights Into Service Quality

The collected reviews for Airbnb reveal widespread dissatisfaction among users, both hosts and guests. Many report poor customer support, with complaints about unresolved issues, unjustified cancellations, and lack of refunds. Users have experienced discrimination, lack of maintenance in properties, and inadequate communication from the platform. Hosts express frustration over the system's bias towards guests, leading to unfair treatment and false reviews. The overall sentiment indicates a decline in service quality, prompting long-time users to reconsider their loyalty to the platform due to its unresponsive nature and inadequate support during critical situations.

Source: App Store Reviews of Airbnb

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Customer Feedback Analysis of Airbnb

Uncover the truth behind Airbnb's customer feedback. Dive into issues on support, service quality, and more with our report.

Custom Date - Jul 09, 2025
Featured Content
  • New update first show your earnings

    New update is no use for host I can’t see my potential earning for a week or for a month only for one day it’s so bad

    Sentiment
    • None
    Content
    • App Functionality Problems
    Jun 11, 2025
  • Bad communication

    Very bad communication

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Apr 23, 2025
  • Lie

    They are based onlie policy . Once you paid the booking for sure you are not getting it back there is no refund i have proves ..

    Sentiment
    • Negative
    Content
    • Refund Problems
    Mar 21, 2025
  • G

    Please make the app in dark mode . It’s annoying to see the brightness of the app

    Sentiment
    • Positive
    Content
    • App Functionality Problems
    Mar 19, 2025
  • Terrible service

    stupid system and stupid service! does not allow to make a reservation because of the stupid robot in their system. we delete it

    Sentiment
    • Negative
    Content
    • User Experience Frustrations
    Jan 20, 2025
  • تم نصب علي

    اريد استعادة مالي المستاجر لم يسلمني شقه وتم اخذ مالي اريد استعادة مالي تم تواصل مع خدمة العملاء ولم يردو علي

    Sentiment
    • Negative
    Content
    • Refund Problems
    Jul 31, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Airbnb based on online reviews collected from App Store. The analysis helps Hospitality Industry Analysts, Market Researchers, Customer Service Executives, Real Estate Investors, Social Media Influencers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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