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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
  • 67 users bookmarked
  • Who is this report for?
    • Travel Industry Analysts
    • Market Researchers
    • Customer Experience Managers
    • Product Managers
    • Tourism Marketing Professionals
Airbnb Customer Reviews: Key Issues and Concerns Identified

Airbnb Review Analysis: Dive into Customer Insights

The reviews for Airbnb highlight significant customer dissatisfaction, primarily stemming from issues related to booking errors, unresponsive customer service, and unexpected fees. Many users reported challenges with the app's functionalities, such as account lockouts and verification problems. Additionally, complaints regarding the handling of cancellations and reimbursements indicate a lack of transparency and support from the platform. Despite a few positive remarks about the variety of accommodations, the overall sentiment leans toward frustration with the service. Users advise potential customers to be cautious and consider alternative options for their travel needs.

Source: App Store Reviews of Airbnb

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Customer Feedback Analysis of Airbnb

Uncover key insights from Airbnb customer reviews, including service issues, app glitches, and fee complaints.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • 업데이트 이후

    업데이트 이후 메모란이 안보이네요 정말 불편합니다

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    May 28, 2025
  • 속도 개선 좀 해주세요

    인간적으로 너무 느리네요 .. 검색하면 최소 10분은 넘게 걸립니다

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    May 14, 2025
  • 10일 남은 숙박조차도 50% 부분환불?

    미친거 아니냐 정신나간 플랫폼이네 배민보다 더하네 제발 양심껏 돈 벌어라

    Sentiment
    • Positive
    Content
    • User Experience Frustrations
    Apr 09, 2025
  • 앱 다운이 안돼요

    저도 남자친구도 안되는데 시정 좀 빨리 해주세요

    Sentiment
    • Negative
    Content
    • Account Verification Issues
    Apr 02, 2025
  • ㅗ

    내 돈 왜 가져가 카드 등록했는데 2000원 가져감

    Sentiment
    • Negative
    Content
    • High Fees And Charges
    Jan 23, 2025
  • 프로그램을 설치하는데도 결제?

    프로그램을 설치하는데도 결제가 되나요? 문의했는데 답변도 없네요?

    Sentiment
    • Negative
    Content
    • Account Verification Issues
    Dec 11, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-46 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Airbnb based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Market Researchers, Customer Experience Managers, Product Managers, Tourism Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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