Customer Feedback Highlights Issues with Booking.com Service and Reliability
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  • Who is this report for?
    • Travel Industry Analysts
    • Customer Experience Managers
    • Hotel and Accommodation Providers
    • Online Travel Agents
    • Marketing Professionals
Customer Feedback Highlights Issues with Booking.com Service and Reliability

Unlock Insights into Booking.com Customer Feedback

The reviews for Booking.com highlight significant customer dissatisfaction with both service quality and user experience. Many users reported issues such as booking cancellations, unexpected charges, and unresponsive customer support. Positive feedback noted convenience and good hotel experiences, but these were overshadowed by complaints regarding scams and poor communication. Users expressed frustration over the lack of support when problems arose, with several recommending against using the app. Overall, while some customers appreciated the ease of booking and competitive deals, the majority felt that the app's reliability and customer service fell short of expectations.

Source: App Store Reviews of Booking.com Travel Deals

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Customer Feedback Analysis of Booking.com Travel Deals

Explore an in-depth analysis of Booking.com reviews, uncovering service issues, user experiences, and customer satisfaction.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Convenient!

    Super easy to use and very convenient with the free cancellation option.. great app!

    Sentiment
    • Positive
    Content
    • App Usability
    Jun 10, 2025
  • Mr

    Best service from front office ammar jehan anamika jeme

    Sentiment
    • Positive
    Content
    • Positive Hotel Experiences
    Jun 08, 2025
  • ممتاز

    الموقع ممتاز ولكم كل التوفيق والتقدم والازدهار في خدمة الناس شكرا جزيلا لكم من صميم قلبي

    Sentiment
    • Positive
    Content
    • Positive Hotel Experiences
    Jun 07, 2025
  • Amazing platform

    Booking.com is the best App for booking a hotel room I love it

    Sentiment
    • Positive
    Content
    • Positive Hotel Experiences
    Jun 05, 2025
  • Not expected!

    Too many reminders to book the stay when one might be only checking. Rude to send a reminder saying “its not gonna book itself”

    Sentiment
    • Positive
    Content
    • App Usability
    Jun 04, 2025
  • Helpful

    Exceptionally helpful❣️ Always had an amazing deals and easy to use❣️

    Sentiment
    • Positive
    Content
    • Positive Hotel Experiences
    Jun 01, 2025
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com Travel Deals based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Hotel and Accommodation Providers, Online Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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