Booking.com Reviews: Mixed Experiences and Service Concerns
  • 80 users bookmarked
  • Who is this report for?
    • Travel Industry Analysts
    • Customer Experience Managers
    • Hotel and Property Owners
    • Digital Marketing Professionals
    • Travel Tech Entrepreneurs
Booking.com Reviews: Mixed Experiences and Service Concerns

Explore Insights from Booking.com Customer Feedback Analysis

The reviews for Booking.com reveal a mix of experiences, with users praising its convenient pricing and reliable options. However, a significant number of reviewers express dissatisfaction with customer service, encountering issues such as unresponsive support and booking errors. Many customers reported problems with refunds and discrepancies between what was promised and the realities upon arrival. Positive feedback highlighted excellent hospitality at certain properties, but negative experiences led some users to declare the service untrustworthy. Overall, Booking.com appears to be struggling with service quality, while still attracting users with competitive deals.

Source: App Store Reviews of Booking.com Travel Deals

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Booking.com Travel Deals

Uncover the truth behind Booking.com reviews: customer service flaws, refund issues, and more in our detailed analysis.

Export
Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Amazing 🥰🥰🥰🥰

    I love this app as it shows me the best deals

    Sentiment
    • Positive
    Content
    • App Usability
    Jun 22, 2025
  • Deception by polka apartment and booking .com

    The apartment promised was not given. Lot of harrasment at the time of check in . This property is not worth the cost and I have lost more than 260 pounds . Demanding a refund of the same

    Sentiment
    • Negative
    Content
    • Refund Difficulties
    Jun 17, 2025
  • Refund requests

    Very poor response inspite of repeated requests for refund for cancelled bookings

    Sentiment
    • Negative
    Content
    • Refund Difficulties
    Jun 11, 2025
  • Good

    Great location, easily accessible by train. The room was clean and well-maintained. Early check-in costs an additional €20. No breakfast provided, but a supermarket just below offers plenty of options.

    Sentiment
    • None
    Content
    • Location Convenience
    Jun 08, 2025
  • Non existent customer service

    Try reaching out to their customer service when you have an issue with any booking. They do not respond back at all. Even if you call they put you on hold for 30 minutes. Switching over to Expedia

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Jun 07, 2025
  • This app is a scam

    It’s hard to communicate with customer service! They take 24 hours to reply but they don’t! I repeat! Don’t use this app! It’s a complete scam. Worst app

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Jun 06, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from App Store and many other platforms.

  1. Unlock Insights into Booking.com Customer Feedback
    App Store Reviews 78
  2. Unlock Expedia Customer Feedback Insights & Drive Growth
    App Store Reviews 70
  3. Unlock Spotahome User Insights & Strengthen Your Business
    App Store Reviews 74
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com Travel Deals based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Hotel and Property Owners, Digital Marketing Professionals, Travel Tech Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.