User Reviews Highlight Major Issues with Airbnb App Experience
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    • Market Researchers
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User Reviews Highlight Major Issues with Airbnb App Experience

Uncover Key Insights from Airbnb User Feedback

The reviews for the Airbnb app reveal significant dissatisfaction among users, particularly concerning issues with customer support, payment security, and cumbersome verification processes. Many users report instances of fraud and poor communication, leading to feelings of helplessness and frustration when dealing with cancellations and refunds. Additionally, the app's requirement for the latest iOS version and its high service fees have been criticized. Users have experienced challenges in navigating the app and accessing properties, with some reporting that important information about accommodations is often missing. Overall, the feedback highlights a pressing need for Airbnb to improve its platform, enhance user experience, and ensure better support for both hosts and guests.

Source: App Store Reviews of Airbnb

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Customer Feedback Analysis of Airbnb

Explore our in-depth analysis of Airbnb app user reviews uncovering major issues with customer support, payment, and more.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Payment Method

    I cannot add another payment method except credit/debit

    Sentiment
    • Negative
    Content
    • Payment Issues
    Aug 31, 2024
  • Bintang 1 kalau ada bintang 0

    kapok pesen di air bnb ini ckup terkahir pesen disini
    mendin ke aplikasi lain yg jelas

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Jul 17, 2024
  • Helpful🥰

    Sangat membantu untuk menemukan penginapan yang murah dan aesthetic

    Sentiment
    • Positive
    Content
    • App Functionality
    May 24, 2024
  • Tidak ngerti

    Susah sekali aplikasikan, susah cari namanya

    Sentiment
    • None
    Content
    • App Functionality
    May 22, 2024
  • Cant search all properties in map

    I cant check all property in map because the category must be selected like tiny home

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 27, 2024
  • VERIFICATION AS A HOST ALWAYS FAIL

    THEY KEEP SAYING MY ID ISNT VALID AND MY FACE IS NOT THE SAME AS ID. IVE BEEN SUPERHOST FOR 5 YEARS

    Sentiment
    • Negative
    Content
    • User Verification Problems
    Apr 23, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Airbnb based on online reviews collected from App Store. The analysis helps Customer Service Managers, Product Managers, Market Researchers, User Experience Designers, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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