Mixed Reviews for ZEN.COM: Praise for Security & Support but Concerns About Access & Transparency
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Mixed Reviews for ZEN.COM: Praise for Security & Support but Concerns About Access & Transparency

ZEN.COM Feedback Report: Insights on Service & Security

Mixed reviews were observed for ZEN.COM, with positive comments on customer service, security features, and successful issue resolutions. However, concerns were raised regarding account accessibility, declined registrations, and issues with international transfers. The company received praise for its support team's responsiveness and cashback features. Some customers experienced frustrations with blocked features and lack of transparency. While some users highlighted the smooth chargeback process and app usability, others criticized the platform's restrictions and customer service quality.

Source: Trustpilot Reviews of ZEN.COM 

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Customer Feedback Analysis of ZEN.COM 

Uncover insights with our ZEN.COM Customer Feedback Analysis: Security, support, and transparency highlighted.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Great gig with Alliexpress

    Great gig with Alliexpress! 8% cashback from ZEN.COM + promocode from Allie 🖤Coolthing

    Sentiment
    • Positive
    Content
    • Payment Handling
    Jun 07, 2024
  • Лояльність+Швидкість+Зворотній…

    Лояльність+Швидкість+Зворотній зв'язок+Ставлення

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 06, 2024
  • Zmieniłem telefon i nie mam dostępu do…

    Zmieniłem telefon i nie mam dostępu do konta. Oddajcie pieniądze złodzieje.

    Sentiment
    • Negative
    Content
    • Account Access
    Jun 05, 2024
  • Excellent support!

    Very secure payment app, with an excellent support! A big thanks to the Zen Support for their help!

    Sentiment
    • Positive
    Content
    • Account Security
    Jun 03, 2024
  • Iam satisfied

    Iam satisfied. Zen Care sent me quick information and solved my problem.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 07, 2024
  • Solved my issues with a purchase that…

    Solved my issues with a purchase that went catastrophically wrong.

    Sentiment
    • Positive
    Content
    • Transaction Issues
    Apr 30, 2024
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Sentiment Analysis (limited preview)
2 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ZEN.COM  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Experience Specialists, Financial Analysts, Risk Management Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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