Mixed Reviews for Lively: Easy Usability and Investment Options vs. Security Concerns and Disputes
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Mixed Reviews for Lively: Easy Usability and Investment Options vs. Security Concerns and Disputes

Lively Feedback Analysis: Navigating User Insights

Lively receives a mix of positive and negative reviews, with users praising the easy website usability, lack of fees, and investment options. However, concerns arise regarding security issues, fraudulent transactions, and challenges in resolving disputes. Customers appreciate the customer service quality but express frustration with account closures, delayed card deliveries, and communication gaps. Overall, Lively's strong points include user-friendly interfaces, diverse investment selections, and efficient transfers, contrasting with drawbacks such as security lapses and difficulty in addressing financial disputes.

Source: Trustpilot Reviews of Lively 

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Customer Feedback Analysis of Lively 

Uncover insights from Lively customer feedback on usability, investment options, security concerns, and more.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Pretty dang easy

    I found this app and signing up very easy. I haven’t had to use my hsa yet, but my expectations is .. it will be seamless too. Thank you

    Sentiment
    • Positive
    Content
    • Account Setup Process
    Apr 07, 2024
  • Easy to use

    Easy to use, quick sign up, good documentation

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 18, 2024
  • Overall experience rates a four

    Overall experience rates a four. Would like to receive a higher interest rate.

    Sentiment
    • Positive
    Content
    • Fee Structure
    Mar 13, 2024
  • I did not have a debit card to use the…

    I did not have a debit card to use the account in case I need it. Called in and representative had me a card in the mail ASAP

    Sentiment
    • Positive
    Content
    • Card Issuance Delays
    Feb 22, 2024
  • Hands down the best HSA plan I’ve had

    Hands down the best HSA plan I’ve had. No fees, great investment option, super easy to setup and manage.

    Sentiment
    • Positive
    Content
    • Investment Options
    Feb 16, 2024
  • You can't get ahold of any one when you…

    You can't get ahold of any one when you have questions on your account. It's impossible to close your account and get your money back.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 10, 2024
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Sentiment Analysis (limited preview)
44 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lively  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Risk Management Professionals, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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