Mixed Customer Reviews for Secure The Bag (STB)
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Mixed Customer Reviews for Secure The Bag (STB)

Secure The Bag (STB) has received mixed reviews from customers. While some praise the customer service and support teams, others express dissatisfaction with platform issues, account closures, and lack of transparency. Several users mentioned sudden halts in operations, leading to frustration and requests for refunds. Despite positive remarks on support quality, there are concerns about communication, trustworthiness, and overall company reliability. The company's reputation seems to have been impacted by abrupt changes and lack of clarity, with some users feeling misled or scammed.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Shutdown, no refunds, no communication.

    they have closed their doors very unexpectedly, and left everyone out to dry, no refunds, no communication.

    Sentiment
    • Negative
    Content
    • Funding and Operations Closure
    Apr 17, 2024
  • Company claimed I had 2 different…

    Company claimed I had 2 different account under 2 different names trading 2 different instruments from same device. Totally impossible as I trade only gold on a dedicated server. Despite providing proof, it falls on deaf ears. What is more alarming is they say it happened on first day of funded, but I had first payout and now asking for second they refuse, then come up with this story and close my account. Utter disgrace and scamming. And before anyone goes to say I am one of those that have broken the rules and complaining. I have followed every single rule to the letter and trade same way all the time! Disgrace. I will look to take legal action and report this LLC to FCA.

    Sentiment
    • Negative
    Content
    • Account Termination
    Feb 17, 2024
  • The Challenge

    Customer Service is always timely, anytime that I may have encountered a problem it was fixed, and the best advantages and pricing in the market! What else can you ask for!?

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 07, 2024
  • To date this is the best and most…

    To date this is the best and most professional company I have dealt with in this industry I think FTMO is great. Only negative I have up to now is that the profit split could be better

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Feb 05, 2024
  • Great help and support always in with…

    Great help and support always in with their customers and are always nice and real no scamming with great prices and deals aswell

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 04, 2024
  • thanks for the giveaways and for the…

    thanks for the giveaways and for the fast assessment when we reached phase 2 or getting funded, much love for this prop ❤️

    Sentiment
    • Positive
    Content
    • Funding and Operations Closure
    Feb 03, 2024
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Sentiment Analysis (of 30 reviews)
16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Secure The Bag  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Experience Specialists, Business Analysts, Risk Management Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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