Mixed Reviews on SurgeTrader's Platform Migration Process and Customer Service
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SurgeTrader Feedback Analysis: Insights and Trends

Mixed Reviews on SurgeTrader's Platform Migration Process and Customer Service

Mixed reviews of SurgeTrader's platform migration process and customer service. While some praised the support team's responsiveness, others criticized delays in receiving log-in credentials and perceived platform issues. Concerns about transparency and trustworthiness were raised, with some users questioning the firm's legitimacy. Positive feedback highlighted excellent customer service experiences and trust in the company's reliability.

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  • Regulatory Compliance Officers

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great support by agent Brad Newman

    Great support by agent Brad Newman, very professional, Surge is doing what needs to be done for their traders.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 16, 2024
  • Fantastic customer support

    Fantastic customer support, very friendly staff, 100% payout to traders and lots more.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 15, 2024
  • Brad Newman was quick and very helpful…

    Brad Newman was quick and very helpful in helping get my account set up.

    Sentiment
    • Positive
    Content
    • Account Setup and Login Issues
    Apr 09, 2024
  • Great Customer Service

    Noah Fulop on Instagram supoort helped me with my question almost instantly. Thank you.

    Sentiment
    • Positive
    Content
    • Technical Support Effectiveness
    Apr 07, 2024
  • Quick reaponses

    I got delayed in getting my credentials but Brad Newman quickly helped me solve the issue. Awesome service!

    Sentiment
    • Positive
    Content
    • Account Setup and Login Issues
    Apr 06, 2024
  • At first it was difficult getting…

    At first it was difficult getting logged back into the new site and platform but Brad Newman at the support desk really helped out.

    Sentiment
    • Positive
    Content
    • Account Setup and Login Issues
    Apr 05, 2024
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Sentiment Analysis (of 30 reviews)
25 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SurgeTrader  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Risk Management Professionals, Trading Platform Developers, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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