Viaplay App Reviews: Users Report Major Issues and Dissatisfaction
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Viaplay App Reviews: Users Report Major Issues and Dissatisfaction

The reviews for Viaplay: Movies & TV Shows highlight significant dissatisfaction among users. Common complaints include poor streaming quality, frequent app crashes, and issues with customer service. Users report problems such as stuttering video, inability to access rented movies, and complications with multiple profiles. Many find the subscription pricing unjustifiable, particularly with hidden rental costs for popular films. Additionally, there are frustrations regarding account lock-ins and the app's overall user experience. Overall, users express a strong desire for improved functionality and better value for their subscriptions.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I can't rent movies on android devices anymore. What is even the point of having an app if it doesn't even function on mobile devices! Extremely bad.

    Sentiment
    • Negative
    Content
    • Device Compatibility Challenges
    Sep 30, 2024

  • I feel scammed. I have an expensive subscription to watch football only for that football league to be locked behind an even more expensive subscription. I was willing to upgrade my current account, but I can't because my current subscription locks me in for 6 months. If I want to watch football, I have to start a new account while still paying for my current for 4 more months. PS. I don't care for any of the other content on this service, so it's basically money out the window for me. đŸ€Ź

    Sentiment
    • Negative
    Content
    • Subscription Pricing Concerns
    Sep 29, 2024

  • Dom sa att dom skulle sĂ€nda rugbyn sĂ„ jag skaffade det med 12 mĂ„naders bindningstid och nu ska dom inte visa rugbyn Ă€ndĂ„. Schysst att ni lurar era kunder.

    Sentiment
    • Negative
    Content
    • Content Availability Problems
    Sep 20, 2024

  • Oplichters Die mensen hebben mij een contract aangezet van een jaar... Dit was niet wat ik wou en nu zit ik er nog 11 manden aan vast. Grootse onzin ooit dat het niet kan worden opgezegd.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Sep 17, 2024

  • Pretty seamless app experience, but no English or original subtitles on any of the movies... Service could be better

    Sentiment
    • None
    Content
    • Content Availability Problems
    Sep 16, 2024

  • When watching live premier league on smart tv sound and picture hack. This happens often and Viaplay's answer is that you need the latest version ( well I have it) or to check your Internet speed ( I have 95 mbps ) so perhaps it could be the app! I pay a lot for Viaplay so maybe you could deliver a product that works!!

    Sentiment
    • Negative
    Content
    • Streaming Quality Issues
    Sep 14, 2024
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Sentiment Analysis (of 30 reviews)
-83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Viaplay: Movies & TV Shows based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Service Directors, Digital Marketing Specialists, Streaming Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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