Ticketmaster App Review: User Frustrations and Performance Issues
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Ticketmaster App Review: User Frustrations and Performance Issues

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The reviews for the Ticketmaster app reveal significant user frustration with its performance and user experience. Many users report issues such as app crashes, difficulty logging in, and slow ticket purchasing processes. The inability to view or download tickets and frequent re-logins are common complaints, contributing to an overall sense of dissatisfaction. Users also express concerns over hidden fees and poor customer service, highlighting a lack of responsiveness to issues. Despite some positive remarks regarding ease of booking shows, the overwhelming sentiment suggests that the app falls short of expectations and leaves users feeling frustrated and unsupported. Overall, the Ticketmaster app is criticized for its functionality and user-friendliness, suggesting a pressing need for improvements.

Source: App Store Reviews of Ticketmaster－Buy, Sell Tickets

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Customer Feedback Analysis of Ticketmaster－Buy, Sell Tickets

Explore key insights from our Ticketmaster App Review, revealing user frustrations, performance issues, and areas for improvement.

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Custom Date - Apr 22, 2025
Popular Phrases (limited preview)
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  • Very poor experience

    The app uses website to log in, which just opens a blank we page; you end up being stuck in an endless loop, not being able to log in and access your tickets

    Sentiment
    • Negative
    Content
    • Login and Account Management Problems
    Apr 07, 2025
  • USELESS APP

    This app is useless. I’ve re downloaded it 4 times now and it still doesn’t show my event tickets. Customer service impossible to contact - worthless.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Apr 04, 2025
  • Worst App ever

    Never works correctly. Always loops you around and around. Not supported on older devices, works poorly on my iPhone 16. Going back to physical tickets

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Mar 22, 2025
  • Won’t Load

    Trying to buy a Leinster ticket and the app won’t load. Tried closing the app and opening it again. Still nothing.

    Sentiment
    • Negative
    Content
    • Ticket Purchase Difficulties
    Mar 21, 2025
  • Watch out for hidden extras

    They encourage you to sign up for expensive insurance and have hidden fees.

    Sentiment
    • Negative
    Content
    • Pricing and Fees Concerns
    Mar 19, 2025
  • Periodically required to reset password

    You can’t even take a screenshot of the bar code
    Ticketmaster only want money they don’t care about their customers

    Sentiment
    • Negative
    Content
    • Limited Functionality
    Mar 16, 2025
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ticketmaster－Buy, Sell Tickets based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Service Representatives, UX/UI Designers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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