Critical Analysis of Acea e-mobility App and Service
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Critical Analysis of Acea e-mobility App and Service

The reviews for Acea e-mobility highlight significant issues with the app's functionality, slow performance, and customer service. Users express frustration over login problems, billing errors, and unreliable charging stations. Complaints include long registration times, difficulty in selecting charging stations, and ineffective support from customer service. Many users suggest the app and charging infrastructure need major improvements to compete with other providers like Enel X. Overall, the consensus is that Acea e-mobility falls short in user experience and service quality.

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Custom Date - Apr 22, 2024
Featured Content
  • Servizio Clienti assolutamente imbarazzante. Tempi di attesa lunghissimi e nessuna risoluzione della problematica.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Feb 13, 2024
  • Scusate ma per chi ha una partita iva perché non é possibile registrarsi con un profilo business dato che poi é possibile detrarla dalle tasse la ricarica?

    Sentiment
    • Negative
    Content
    • Service Improvements Suggested
    Oct 02, 2023
  • Va migliorata. Vi prego di inserire un supporto diretto dall'app per eventuali guasti alle colonnine. ( servizio assistenza telefonico scadente)

    Sentiment
    • Negative
    Content
    • Service Improvements Suggested
    Mar 02, 2023
  • Ki trova 1 telefono trova 1 TESORO, o QUASI

    Sentiment
    • Positive
    Content
    • Service Improvements Suggested
    Nov 12, 2022
  • Bisognerebbe poter ricaricare anche senza tessera

    Sentiment
    • Negative
    Content
    • Service Improvements Suggested
    Aug 28, 2022
  • Non funziona correttamente. Per iscriversi ci mette una vita. Buggata completamente

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Jul 12, 2022
  • See All Reviews
Sentiment Analysis
-63 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Acea e-mobility based on online reviews collected from Google Play. The analysis helps Market Analysts, Product Managers, Customer Experience Managers, App Developers, Sustainability Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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