Enel X Way App Review Summary: Mixed Feedback on Functionality and User Experience
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Insightful Enel X Way App Customer Feedback Analysis

Enel X Way App Review Summary: Mixed Feedback on Functionality and User Experience

The Enel X Way app receives mixed reviews, with users highlighting issues such as real-time updates, payment methods, user interface speed, and difficulties in finding and using charging stations. Complaints about billing errors, slow customer service, and app functionality also surface. Users express frustration with registration processes, geolocation accuracy, and unexpected charges. Despite some positive feedback on user-friendliness and ease of charging, concerns about pricing and overall reliability persist.

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sistema evidentemente mal funzionante, a causa di un loro bug mi hanno accreditato 240€ di ricariche oltre soglia. Chiami il servizio clienti e quei ragazzi che poveretti non c'entrano niente, non possono fare altro che aprire una segnalazione. Fatto sta che dopo 1 mese dalla mia segnalazione, la cosa non è stata ancora risolta ma intanto la fattura è andata in pagamento. Terribili

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Mar 18, 2024

  • La app è sufficiente ma loro sono dei grandi ladri. Si prendono soldi dalla carta di credito per occupazioni di colonna mai effettuate. Il servizio clienti è una presa per il culo.

    Sentiment
    • Negative
    Content
    • Billing and Payment Concerns
    Mar 17, 2024

  • Non si aggiorna in tempo reale. Grave limite.

    Sentiment
    • Negative
    Content
    • App Performance
    Mar 15, 2024

  • Geolocalizzazione lentissima, ricomincia sempre dal centro di Roma. Impiega minuti prima di visualizzare le colonnine nei dintorni e nella pianificazione viaggi dice che non ce ne sono anche se non è vero. Dati vettura da modificare a mano perchĂŠ imprecisi (Cupra Born 58).

    Sentiment
    • None
    Content
    • Charging Station Navigation
    Mar 15, 2024

  • Impossibile inserire carta credito o altri dati. Inutilizzabile.

    Sentiment
    • Negative
    Content
    • User Registration Problems
    Mar 13, 2024

  • Non so quante volte ho provato a registrarmi utilizzando piĂš mail, password resettato, reinstallato, fatto giornate diverse. Ho provato a chiamare assistenza (molto cortese), ma l'app....mai funzionato.

    Sentiment
    • Negative
    Content
    • User Registration Problems
    Mar 05, 2024
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Sentiment Analysis (of 30 reviews)
-36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Enel X Way based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, Market Researchers, Mobile App Developers, Electric Vehicle Service Providers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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