American Express Credit Card App Woes
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Unlock Key Insights: American Express App Feedback Analysis

American Express Credit Card App Woes

Customer dissatisfaction with American Express credit card app due to frequent crashes, slow updates, and lack of functionality. Users also express frustration with mandatory two-factor authentication, poor customer service, and excessive password prompts. Overall, the app is criticized for its lack of convenience and security concerns.

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  • Customer Experience Manager
  • Product Manager
  • Mobile App Developer
  • Marketing Strategist
  • Financial Services Consultant

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Custom Date - Jul 14, 2024
Featured Content
  • Why does the app need to have embedded trackers collecting a bunch of platform data ? The trackers are from "Functional Software" and "Optimizely". BoA and Chase apps don't have any app trackers.

    Sentiment
    • Negative
    Content
    • Security
    Jan 30, 2024
  • Recent update completely broke app. App force closes immediately after attempting to open. Clearing cache, deleting and reinstalling app did nothing to help.

    Sentiment
    • Negative
    Content
    • Crashes/Errors
    Jan 26, 2024
  • One of the worst cards 500 hundred a month on Interest fees do not get this card is a scam one of the worst cards don't not get it save time and money

    Sentiment
    • Negative
    Content
    • Card Features
    Jan 22, 2024
  • This is a well organized app working very good very helpful & you are not far from customer service 👍

    Sentiment
    • Positive
    Content
    • App Performance
    Jan 21, 2024
  • Where is this "Rewards Module". I can't find it in the Android App. I see my total points, but can't click on it or anything else to see the details.

    Sentiment
    • Positive
    Content
    • Card Features
    Jan 20, 2024
  • Very glitchy, often doesn't allow you to sign in with your username, makes you enter your card number then tells you the card is already registered and kicks you out

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 13, 2024
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Sentiment Analysis (of 30 reviews)
-23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amex based on online reviews collected from Google Play. The analysis helps Customer Experience Manager, Product Manager, Mobile App Developer, Marketing Strategist, Financial Services Consultant to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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