Mixed Customer Sentiment Towards ScottishPower - YourEnergy App
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Mixed Customer Sentiment Towards ScottishPower - YourEnergy App

Customers of the ScottishPower - YourEnergy app express mixed feelings towards the app and the company. While some find the app easy to use and efficient, others criticize issues with payments, smart meter installations, high prices, and poor customer service. Users also highlight concerns about billing accuracy, authentication problems, and lack of functionality compared to other energy providers' apps.

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  • Customer Experience Manager
  • Product Manager
  • Energy Sector Analyst
  • Digital Transformation Specialist
  • Marketing Strategist

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer service

    Customer service is less than zero if possible. Do not listen and never sort anything out. Useless

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Feb 20, 2024
  • Ridiculous

    Never been so disappointed with a app or company tbh always problems with top ups and app maintenance with no one answering calls and hours spent on chat getting nowhere you really need to do better as a company

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Jan 29, 2024
  • Smart meter

    Smart mete never worked on gas meter since fitment 2 years ago!
    Still have to manually input reading
    Even though having smart meter was part of the tariff agreement!

    Sentiment
    • None
    Content
    • Smart Meter Installation and Functionality
    Jan 28, 2024
  • Daily consumption not working

    The app is good, however you can’t view a breakdown of daily consumption, this is available on the British Gas app and it shows usage by half hour, this would be a great feature on the ScottishPower app

    Sentiment
    • Positive
    Content
    • App Usability and Functionality
    Jan 25, 2024
  • Major flaw

    When I make a payment on the app my bank requires authentication on its on app, but when you switch apps to do this then go back to the Scottish Power app the payment fails, rendering the app useless.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jan 23, 2024
  • Smart meter reading

    I still don’t understand why Scottish Power refuse to come and fit a Smart Meter that actually works !!!
    Pointless having it when it doesn’t work at all đŸ˜©

    Sentiment
    • Positive
    Content
    • Smart Meter Installation and Functionality
    Jan 18, 2024
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ScottishPower - YourEnergy based on online reviews collected from App Store. The analysis helps Customer Experience Manager, Product Manager, Energy Sector Analyst, Digital Transformation Specialist, Marketing Strategist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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