USAA Customer Dissatisfaction Overview
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USAA Customer Dissatisfaction Overview

USAA customers express dissatisfaction with claims handling, customer service, and pricing. Complaints include delays in resolving claims, high rates, unhelpful representatives, and security concerns. Issues with banking services and policy changes also contribute to negative experiences.

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  • Insurance Executives
  • Customer Service Managers
  • Financial Analysts
  • Marketing Professionals
  • Risk Management Specialists

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This bank will rob you and your family…

    This bank will rob you and your family blind DO NOT join this bank. Navy Federal and Andrews FCU are much safer. These guys are worst than Bank of America

    Sentiment
    • Negative
    Content
    • Membership Eligibility and Setup
    Apr 25, 2024
  • They debanked John Eastman because he…

    They debanked John Eastman because he was lawyering for Trump. Look it up. See ya USAA. Bye.

    Sentiment
    • Negative
    Content
    • Banking Experience
    Apr 22, 2024
  • I have been a member for 45 yrs

    I have been a member for 45 yrs. At first, an outstanding company now they are unable to do the simplest tasks.The incompetency of people working there is self evident. They no longer care about Veterans and their needs.Need insurance look elsewhere.

    Sentiment
    • Negative
    Content
    • Membership Eligibility and Setup
    Apr 22, 2024
  • terrible automated system...said I…

    terrible automated system...said I didn't have a checking account...took @ 1 hour to finally get through to a person...their auto insurance can't even come close to competing with others

    Sentiment
    • Negative
    Content
    • Auto Insurance Pricing
    Apr 19, 2024
  • left multiple messages both online and…

    left multiple messages both online and phone messages on multiple occasions with no response .

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 18, 2024
  • I wish I cound give them 0

    I wish I cound give them 0. It is soo bad, typing it while on hold. I have been transferred 3 times and now waiting while the lady from USAA studying their policy. She doesn't know the policy of the bank she is working for! Her name Stephany Y3108.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 12, 2024
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Sentiment Analysis (of 30 reviews)
-93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for USAA  based on online reviews collected from Trustpilot. The analysis helps Insurance Executives, Customer Service Managers, Financial Analysts, Marketing Professionals, Risk Management Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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