Efficient Claims Handling & Excellent Customer Service at NJM Insurance Group
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NJM Insurance Report: Master Customer Feedback

Efficient Claims Handling & Excellent Customer Service at NJM Insurance Group

NJM Insurance Group is praised for their efficient claims handling, helpful representatives, and excellent customer service. Customers appreciate the quick responses, seamless claim processes, and fair evaluations. Positive mentions include professional and knowledgeable staff, timely repairs, and personalized service. However, some clients experienced delays and dissatisfaction with body shop work quality. Overall, NJM is commended for prompt, detailed customer service, handling claims swiftly, and providing clear guidance throughout the process.

Best for
  • Insurance Company Executives
  • Customer Service Managers
  • Claims Adjusters
  • Product Development Managers
  • Marketing Professionals

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick response and understanding…

    Quick response and understanding attitude by agent to solve my dilemma.

    Sentiment
    • Positive
    Content
    • Insurance Agent Support
    Apr 24, 2024
  • Representative was very helpful and…

    Representative was very helpful and efficient, pleased with help.

    Sentiment
    • Positive
    Content
    • Insurance Agent Support
    Apr 24, 2024
  • Kept informed

    Kept informed, pleased with the auto repair shop that was picked.

    Sentiment
    • Positive
    Content
    • Repair Process
    Apr 24, 2024
  • Very professional service

    Very professional service, quick and kind personnel. Highly recommend NJM!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 22, 2024
  • Trust no hassle able to speak to a person not machine

    Fast response no hassle able to talk to someone that was nice and knowledgeable

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 21, 2024
  • NJM is very responsive

    NJM is very responsive, fair and clear in their evaluation of claims.

    Sentiment
    • Positive
    Content
    • Claims Handling Process
    Apr 20, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NJM Insurance Group  based on online reviews collected from Trustpilot. The analysis helps Insurance Company Executives, Customer Service Managers, Claims Adjusters, Product Development Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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