Capital One App and Service Reviews
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Capital One App and Service Reviews

Customers praise Capital One's user-friendly app, security features, and customer service. However, some have had issues with the app's verification process and restrictions on account activity. Capital One also receives criticism for taking money from accounts without notification. Many users appreciate Capital One's opportunities to rebuild credit and earn rewards.

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  • Financial Analysts
  • Customer Experience Managers
  • Product Managers
  • Banking Executives
  • Digital Marketers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ease of Use + Excellent supports

    Cool apps and terrific continued consistent service support help. Love you Cap One!

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    May 25, 2023
  • They steal your money.

    If you use this account watch your money and keep track of it because they will slowly take money out of your account without letting you know. I would not recommend them.

    Sentiment
    • Negative
    Content
    • Payment Restrictions and Unusual Activities
    May 24, 2023
  • A great way to build your credit

    Iā€™m enjoying this serviceā€¦ā€¦the only thing I donā€™t like is when I pay my entire bill early multiple times throughout the month my account becomes restricted because of unusual activitiesā€¦..almost like itā€™s a crime of impossible for someone to pay in full on time

    Sentiment
    • Positive
    Content
    • Payment Restrictions and Unusual Activities
    May 24, 2023
  • Great fraud department

    Great advance notification strange activities .
    Thanks Cap1

    Sentiment
    • Positive
    Content
    • Account Security and Alerts
    May 24, 2023
  • Unable to access Zelle

    Why canā€™t I access Zelle through the mobile app? Thatā€™s dumb asl

    Sentiment
    • Negative
    Content
    • Mobile App Functionality Issues
    May 24, 2023
  • Requests-

    Why do you have to ask about income and employment? I pay my bill in full, on time, every month. Thatā€™s what you need to know!

    Plus I could not go to my online account until I agreed to have you share my info. Horrible!!

    Sentiment
    • Negative
    Content
    • Income and Employment Inquiry Concerns
    May 24, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Capital One Mobile based on online reviews collected from App Store. The analysis helps Financial Analysts, Customer Experience Managers, Product Managers, Banking Executives, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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