Customer-centric Excellence at Navy Federal Credit Union
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Customer-centric Excellence at Navy Federal Credit Union

Navy Federal Credit Union garners positive feedback for excellent customer service, security, and ease of application processes. However, some customers report issues with loan denials and communication gaps with loan officers.

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Custom Date - May 29, 2024
Featured Content
  • I called in for assistance with an email received regarding a credit card reques

    I called in for assistance with an email received. The representative was attentive, used great listening skills and was generally concerned about helping me with my issue. Navy federal has truly been and continues to be the best bank for all the right reasons.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 25, 2024
  • Excellent service

    Professional, informative, timely and courteous service

    Sentiment
    • Positive
    Content
    • Communication with Representatives
    Apr 24, 2024
  • Positive communication's

    As usual communications on the phone regarding credit card questions were answered in a professional pleasant manner.

    Sentiment
    • Positive
    Content
    • Credit Card Satisfaction
    Apr 24, 2024
  • Navy Federal Family

    Everyone was super helpful and answered all of our questions quickly. They were very nice and felt like we were a part of the Navy Federal Family.

    Sentiment
    • Positive
    Content
    • Branch Experience
    Apr 24, 2024
  • Everyone involved in the process of…

    Everyone involved in the process of getting my home were very knowledgeable about the whole situation. They were very kind and understanding. I am very pleased with both Ms. Tracey and Ms. Shannon!!

    Sentiment
    • Positive
    Content
    • Loan Application Experience
    Apr 24, 2024
  • Very patient with customer and…

    Very patient with customer and courteous, accurate with instructions given by me the customer

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Navy Federal Credit Union  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Banking Executives, Market Researchers, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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